CRM Senior Associate

DraftKings

CRM Senior Associate

Plovdiv, BG

Player Growth & Experience

Full time

About DraftKings

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a CRM Senior Associate, you'll play a key role in bringing customer communications to life across our offerings. You'll own campaigns from build through launch, delivering timely, accurate email, push, and in-app messaging across multiple priorities. Working closely with your manager and cross-functional partners, you'll help shape execution strategies while strengthening the quality and efficiency of how our team works. Your work on this team will help us deliver consistent and high-quality experiences to our customers.

What You'll Do

• Own end-to-end campaign execution across our offerings, including campaign setup, quality assurance, launch, and adherence to legal and regulatory requirements.

• Build email, push, and in-app communications, including complex campaigns, in line with marketing standards, brand guidelines, and channel best practices.

• Recommend effective approaches to campaign builds, contributing ideas and using artificial intelligence-powered tools where appropriate to improve quality and efficiency.

• Serve as a quality checkpoint by reviewing campaign builds, identifying issues before launch, and sharing guidance that supports the development of junior teammates.

• Interpret campaign data to inform execution decisions and identify opportunities to strengthen customer communications.

• Partner with cross-functional teams to shape execution strategies, manage workflows, and deliver campaigns on time across multiple concurrent priorities.

• What You'll Bring

• Bachelor's degree in Marketing, Business, Economics, Mathematics, or related field.

• At least 2 years of relevant experience in marketing operations, campaign production, customer relationship management, or a related field, preferably within e-commerce, technology, or gaming.

• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deliver high-quality work within challenging timelines.

• Proven experience independently owning complex campaigns from initial build through launch.

• Working knowledge of basic HTML and an understanding of how it supports digital communications.

• Strong written and verbal communication skills, with experience collaborating effectively across cross-functional teams.

• A proactive, adaptable approach to your work and the ability to take ownership in a fast-paced, quickly changing environment.

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• Join Our Team

• We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

• Ready to Own What's Next?

• We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

• DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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• Our Offices In

• Bulgaria

• Situated in one of the fastest-growing tech hubs in Europe, our teams in Sofia and Plovdiv share an enthusiasm for creating world-class customer experiences.

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• Your Benefits

• In Bulgaria

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• Health Benefits

• We take your wellbeing and health seriously. DraftKings offers comprehensive health benefits, including various medical plans, dental, and vision.

• Wellbeing Program

• You’ll have free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.

• Parental Leave & Support

• We are proud to give 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support.

• Family Planning

• DraftKings is proud to offer a range of benefits that support family planning. We've got you covered whether you’re considering adoption, surrogacy, fertility treatments, or other family planning.

• Vacation Days

• Taking time off is important for your wellbeing. We are proud to offer 25 vacation days per year to our teammates in Bulgaria.

• Food Voucher

• On top of free drinks and snacks in the office, we are pleased to offer 200 BGN food vouchers per month to our teammates in Bulgaria.

• MultiSport Card

• Whether it’s cardio, yoga, or training for a marathon, we’ll cover 50% of your monthly sports card in a wide network of sports facilities in Bulgaria. All you need to do is find your favorite gym.

• Financial Planning

• We’ll help you plan for your financial future and success. With programs like Origin Financial, we’ll set you up for future healthy financial habits and goals.

• Commuter Benefits

• No matter how you commute to and from the office, we want to help you lower costs. Once you join, you’ll have access to our commuter benefits to help you save money on your daily commute.

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