About this role
Job Description This role helps to oversee and drive the successful implementation of the client relations management strategy. Ensure execution of client experience strategy aligned with the company’s goal. The role of CRM manager reports to Retail Performance Manager directly.
Responsibilities
- Oversee and drive the successful implementation of the client relations management strategy and ensure execution of the client experience strategy aligned with the company’s goal. Drive client understanding and manage client engagement action plans at boutiques. Plan and execute client engagement opportunities to develop long-term client relationships. Follow up, measure and ensure delivery of quality client experience in boutiques. Provide recommendations and client feedback for CRM. Be a key partner for the Retail and CRM departments.
Qualifications
-
University graduate in Business/Retail Management would be preferable; other relevant majors would be considered. Minimum 6 years relevant experience in CRM role, preferably in luxury retail industry. Experienced in working with client communication tools and retail marketing activities. Strong in data analysis skills and customer segmentation. Excellent customer service with clientele experience. Strong interpersonal, communication and relationship building skills. Proactive, detail-minded, independent, with strong time-management skill and the ability to work under pressure. Fluency in written and spoken English and Mandarin.
-
Additional Information
-
Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.