About this role
About the Role Aesop Taiwan is looking for a CRM & Digital Coordinator to drive CRM initiatives, digital platform development, and data-driven activities to enhance the client journey. The role collaborates with Retail/Marketing/3rd party vendors to ensure smooth data flow and acts as the CRM system contact for digital content planning, coordination, execution, and optimization. You will translate lifecycle insights from Salesforce into practical communications and enrich client journey planning as part of the marketing team. What You'll Do
- Omni Client Journey Planning
- Data management and customer trend watch
- Keep track on digital CRM activities and animation in the markets.
- Database management & maintenance What We're Looking For
- Digital Savvy, good understanding of local market digital landscape
- Good knowledge of CRM and consumer behavior
- Min. 2 years work experience in CRM or digital marketing on Brand.com, social platform and account Management
- Passion for planning customer events on both physical and virtual channels
- Innovative and curious in new technology for client engagement
- Good interpersonal, analytical, planning, communication skills
- Team player and strong self-starter with self-discipline to execute customer events accordingly
- Excellent attention to detail and multi-tasking ability