CRM Agent

CRM Agent

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United Motors Group

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Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Sales & Marketing

Experience Level

Junior (1-3 years)

Application Deadline

October 24, 2026

About the Company

United Motors Group (UMG) has been a cornerstone of the automotive industry in Saudi Arabia since 1986, building a strong reputation for excellence and customer trust.

As the exclusive Holding Company for the Kia Brand across 8 provinces, and representing the JETOUR Brand nationwide, UMG is at the forefront of automotive sales and service.

Their expanding portfolio also includes Multi Franchise Aftersales Businesses like FixAuto (Quick Service & Collision) and Repair2Care, operating throughout the country, demonstrating a commitment to comprehensive customer care and vehicle maintenance.

Job Description

We are seeking a dedicated CRM Agent to join the United Motors Group team, a leading automotive entity in Saudi Arabia.

In this role, you will be the primary point of contact for customers, managing incoming inquiries and conducting outgoing calls to generate valuable leads. Your responsibilities will include providing exceptional customer service, resolving complaints, processing orders, and offering product and service information.

You will also be tasked with researching customer needs, documenting interactions, and identifying trends to inform management. This position offers an opportunity to contribute directly to sales pipeline growth and customer satisfaction within a dynamic industry.

Key Skills

• Customer Service
• Communication
• Data Entry
• English
• Arabic
• CRM

Key Responsibilities

• Answer incoming calls and respond to customer emails
• Manage and resolve customer complaints
• Place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and applications
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up on customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Qualifications

• High school diploma or higher
• 1 year of experience in a call center environment
• Superior listening, verbal, and written communication skills
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Fluent in English and Arabic
• Excellent interpersonal skills
• Ability to handle stressful situations appropriately