Credit Risk Control Officer - High Value Client Base

Nedbank – Credit Risk Control Officer - High Value Client Base

We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

• Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
• Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.

• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.

• Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers

• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.

• Provide feedback daily/weekly/ monthly

• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.

• Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.

• Sharing knowledge with all stakeholders.

• Manage own efficiency by drafting and implementing team's strategies.

• Enhance processes by constantly seeking innovative improvements to the credit systems.

• Adapt to changes in Legislation by enforcing the compliance to the changes.

• Address issues raised in culture surveys by participating in the development and implementation of action plans.

• Create a client service culture through various required interventions.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

• Minimum 3 - 5 years' experience in a Credit role in a Banking environment
• Minimum 3 - 5 years' experience collecting Arrears or Excess accounts
• Must have experience in working with a High Value Client base.

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms