About this role
Credit Relationship Officer
Job Type Full Time Qualification BA/BSc/HND Experience 0 - 1 years Location Lagos Job Field Customer Care, Success and Service
Job Description
- Managed and maintained relationships with clients to ensure excellent customer satisfaction and retention.
- Assisted customers with credit-related inquiries, loan applications, and financial product information.
- Monitored customer accounts, repayments, and credit performance to ensure compliance with company policies.
- Conducted client follow-ups on outstanding payments and resolved account-related issues professionally.
- Worked closely with the finance and operations team to track inflow and outflow of funds.
- Prepared and maintained accurate financial and customer records.
- Supported business growth by identifying opportunities to improve customer engagement and service delivery.
- Handled calls, emails, and customer complaints in a timely and professional manner.
- Assisted in preparing reports on customer accounts, credit status, and transaction activities.
Requirements
- Degree in Accounting, Banking & Finance, or related fields
- 0–1 year work experience
- Strong communication and interpersonal skills
- Good analytical and relationship management skills
- Basic knowledge of Microsoft Office Suite
- Ability to work independently and as part of a team
- Eagerness to learn and grow in a fast-paced financial environment