About this role

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:

Job Description:

Develop, implement, and maintain the credit risk strategy, framework, policies, procedures, and lending standards.
Identify, assess, monitor, and report on credit risk and other relevant business risks across the organization.
Manage credit assessments at employer and customer segment levels to ensure sound credit decision-making.
Evaluate and approve credit applications within delegated authority and recommend high-risk exposures for higher-level approval.
Monitor employer limits, customer creditworthiness, portfolio quality, and exposure concentrations, recommending appropriate risk mitigation actions where necessary.
Ensure consistent application of credit policies, processes, and regulatory requirements throughout the business.
Develop, maintain, and enhance credit scoring models and risk assessment methodologies.
Conduct portfolio reviews and market intelligence analysis to identify emerging risks, opportunities, and industry trends.

Monitor the performance, quality, and risk profile of the loan portfolio against approved risk appetite and business objectives.
Analyze portfolio trends, arrears, impairments, provisioning requirements, and other key risk indicators.
Identify and manage problem accounts, employers, or segments and collaborate with the Collections Manager on recovery and provisioning strategies.
Monitor concentration risks across products, sectors, customer segments, and geographic areas.

Ensure compliance with internal policies, regulatory requirements, applicable legislation, and audit standards.
Maintain effective controls and governance processes across the credit lifecycle.
Support internal and external audit reviews and ensure timely implementation of agreed actions.
Ensure accurate documentation, record-keeping, and audit trails for all credit-related decisions and processes.
Review and maintain credit, collections, and other related policies to ensure continued relevance and effectiveness.

Prepare and present accurate, timely, and insightful credit and business risk reports to management, committees, and other governance forums.
Develop and maintain dashboards, scorecards, and performance metrics to support informed decision-making.
Conduct trend analysis and provide recommendations to optimize portfolio performance and mitigate risk.
Report on portfolio quality, credit exposures, impairments, provisioning, and other key risk indicators.

Build and maintain effective relationships with internal and external stakeholders, including Sales, Finance, Operations, Risk, and Executive Management.
Provide expert guidance and advice on credit risk, lending decisions, and portfolio management matters.
Maintain and manage relationships with relevant third-party service providers, credit bureaus, regulatory bodies, and other business partners.
Foster effective communication and collaboration across the business and wider group to support strategic and operational objectives.

Lead, coach, and develop the Credit team, including Credit Analytics and Credit Origination functions.
Set performance goals, monitor productivity, and ensure alignment with departmental and business objectives.
Promote a culture of accountability, collaboration, continuous improvement, and high-performance.
Identify capability gaps and implement training and development initiatives to strengthen team effectiveness.

Drive continuous improvement of credit management processes, systems, and controls.
Support automation, digital transformation, and data analytics initiatives that enhance efficiency, customer experience, and reporting accuracy.
Manage and deliver credit-related projects and strategic initiatives delegated by the Senior Management.
Promote data-driven decision-making and innovation across the credit function.

Credit Manager