Credit Management & Customer Master Data Senior Analyst

Job title: Credit Management & Customer Master Data Senior Analyst

About the Role Xylem is seeking a Credit Management & Customer Master Data Senior Analyst to oversee daily credit operations, ensure accuracy and governance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia, and Informatica, and partner with Sales and Customer Service to resolve credit holds and onboarding issues. The role emphasizes SOX/compliance adherence, data quality, and collaboration with cross-functional teams to support on-time order processing and customer setup.

What You'll Do

• Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.
• Ensure accuracy and compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia, and Informatica systems.
• Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.
• Maintain adherence to SOX, internal controls, and O2C data governance standards.
• Review and approve team decisions for credit limits, master data changes, and required escalations.
• Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
• Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.
• Support escalations related to credit holds, master data accuracy, and order processing.
• Contribute to enhancements in credit scoring, automation, and master data workflows.
• Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
• Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.

What We're Looking For

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 3-5 years of experience in Credit Management, O2C, Customer Master Data, or related functions.
• Experience working in SAP S/4HANA and HighRadius (CRD Cloud).
• Strong English communication skills (written and verbal).
• Prior exposure to working with Sales and Customer Service partners.
• Strong analytical skills with attention to accuracy and compliance.

Nice to Have

• Experience supervising or mentoring team members (formal or informal leadership).
• Experience in a shared services or multinational environment.
• Knowledge of O2C processes, data governance, and credit scoring tools.
• Training in process improvement (Lean/Six Sigma).