Credit Evaluation Specialist

Credit Evaluation Specialist

The Credit Evaluation Specialist is responsible for the evaluation, articulation, and application of transfer, examination, military, and other prior learning credit in support of student progression and degree completion. Serving as a subject matter expert in transfer credit, articulation, and degree applicability, this position interprets complex academic records, curriculum requirements, institutional policies, and accreditation standards to determine transferable credit and its application toward university requirements.

Working collaboratively with academic departments and campus partners, the Credit Evaluation Specialist develops and maintains articulation rules, course equivalencies, degree audit functionality, and related systems that support student success and institutional effectiveness. The position also provides expert guidance regarding transfer policies and processes, resolves complex credit evaluation issues, and contributes to continuous improvement initiatives that promote accuracy, consistency, compliance, and exceptional service throughout the student experience.

Responsibilities

• Transfer Credit Evaluation & Policy Administration

• Analyze, evaluate, and determine the transfer-ability, equivalency, and applicability of transfer coursework, examination credit, military credit, and other prior learning in accordance with university policies, accreditation standards, regulatory requirements, and established guidelines.

• Interpret course content, learning outcomes, academic records, catalog requirements, curriculum structures, articulation agreements, and academic policies to determine course equivalencies, general education fulfillment, degree applicability, and student progression toward degree completion.

• Evaluate transfer credit when established equivalencies do not exist, conducting independent research and exercising professional judgment to ensure accurate, equitable, and consistent outcomes.

• Research and resolve complex transfer credit cases, exceptions, appeals, petitions, and policy-related inquiries requiring advanced interpretation, judgment, and collaboration.

• Serve as a subject matter expert in transfer credit evaluation, articulation, degree applicability, and related academic policies, ensuring compliance while identifying opportunities to improve institutional practices and transfer student outcomes.

• Articulation, Systems & Data Management

• Develop, maintain, and enhance transfer articulation, course equivalency, transfer evaluation, and degree audit systems to ensure the accurate application of transfer and test credit.

• Establish and maintain course equivalencies, articulation rules, transfer pathways, and related records in collaboration with academic departments and campus partners.

• Monitor curriculum and catalog changes to ensure articulation rules, transfer credit practices, and degree applicability standards remain accurate and aligned with institutional requirements.

• Utilize multiple systems and technologies to evaluate academic records, maintain transfer data, generate reports, and support departmental operations.

• Participate in the testing, implementation, maintenance, and enhancement of student information systems, transfer articulation platforms, degree audit tools, workflow solutions, and related technologies.

• Develop and analyze reports, service metrics, and operational trends to support decision-making, monitor performance, and identify opportunities for improvement.

• Student, Faculty & Campus Support

• Provide exceptional customer service through in-person service windows, telephone support, shared email accounts, and other communication channels while responding to inquiries regarding transfer credit, articulation, degree applicability, academic policies, and university procedures.

• Serve as a primary resource for students, faculty, staff, and external partners regarding transfer evaluation processes, policies, and outcomes.

• Explain transfer credit decisions, degree applicability determinations, academic requirements, evaluation timelines, and appeal options in a clear, student-centered manner.

• Research and resolve inquiries and complex cases while maintaining a high level of responsiveness, professionalism, and service excellence.

• Provide backup support for Office of the Registrar front-line operations and related customer service functions as needed.

• Collaboration, Communication & Training

• Collaborate with academic departments, admissions, advising, enrollment management, Office of the Registrar colleagues, and external institutions to support transfer student success, articulation initiatives, and institutional goals.

• Build and maintain partnerships that facilitate course articulation, transfer pathway development, credit mobility, and improved student outcomes.

• Develop and maintain business procedures, training materials, knowledge resources, and public-facing content that promote consistency, transparency, and understanding of transfer evaluation processes.

• Provide consultation, guidance, and training to faculty, staff, and campus partners regarding transfer evaluation policies, systems, procedures, and best practices.

• Quality Assurance, Compliance & Continuous Improvement

• Conduct quality assurance reviews of transfer and test credit evaluations, monitor data integrity, identify discrepancies, and implement corrective actions to improve accuracy, consistency, and compliance.

• Maintain compliance with FERPA and all applicable university, accreditation, state, and federal regulations governing academic records and transfer credit.

• Monitor workflows and service levels, maintain an active feedback loop with campus partners, and recommend process, technology, and automation improvements that enhance efficiency, compliance, customer service, and student success.

• Strategic & Organizational Support

• Manage multiple priorities, projects, and deadlines within a fast-paced, team-oriented environment while maintaining high standards of accuracy and service.

• Contribute to university initiatives related to transfer pathways, articulation agreements, student mobility, retention, enrollment goals, and degree completion.

• Participate in special projects, committees, audits, system implementations, and organizational initiatives that support the strategic goals of the Office of the Registrar and the university.

• Perform other duties as assigned.

• Minimum Qualifications

• Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience

• Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.

• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Department Specific Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience, plus one year of directly related experience.
• Experience analyzing complex information, exercising independent judgment, and making decisions in accordance with established policies, procedures, and regulations.
• Demonstrated ability to interpret, apply, and communicate complex policies, requirements, and technical information accurately and consistently.
• Strong organizational skills and attention to detail with commitment to accuracy, data integrity, and quality assurance.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, customer-focused environment.
• Proficiency with standard office software and technology systems.
• Preferen