Credit Controller

Credit Controller

Credit Controller

Job Number: 560004

Closing at: Nov 5 2026 - 23:55 GMT

Base Location: Belfast

Salary: £26,239 - £32,800 + Bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Full Time | Permanent Flexible First options available

The role

Our Credit Controller will monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills.

You will

• Offer advice and flexible repayment plans in accordance with customers’ ability to pay
• Action incoming workflow (calls, emails and letters), escalate queries that are preventing payment, and work with colleagues and customers to resolve these promptly
• Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly
• Actively engage in projects and business improvement initiatives
• Analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met

You have

• Experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due
• Good numerical and analytical skills with excellent attention to detail and accuracy
• A hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative
• Strong communication, negotiating and problem-solving capability
• A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.

Explore our full list of benefits:

• 34+ Days Holiday with the option to buy more
• 21 weeks full pay maternity leave
• Enhanced paternity package
• Flexible Working options
• Free, 24/7 Employee Counselling and wellbeing support
• Market leading pension with contributions starting at 6%
• Sharesave scheme
• Healthcare & Gym Discounts
• Interest-Free Tech / Travel Loans
• Cycle to work scheme
• Time back to volunteer
• Shopping, leisure, and restaurant discounts
• And much more…