About this role
Key Outputs
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Manage customer accounts, including opening new accounts, monitoring credit limits, following up on outstanding payments, allocating receipts, and resolving account queries.
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Allocate customer payments accurately and timeously.
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Process and maintain customer credit limits on the system.
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Distribute customer statements on a regular basis.
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Monitor and control cash accounts.
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Block, unblock and open customer accounts on the system, including the setup of new accounts.
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Process customer-related transactions accurately and timeously.
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Liaise with customers regarding outstanding payments, account queries and related matters.
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Prepare and maintain accurate cash collection forecasts.
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Ensure that invoices are supported by the correct documentation required for payment.
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Ensure that all required documentation is submitted to customers on a weekly basis to minimise backlogs and prevent payment delays.
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Work closely with the parts and service teams to resolve customer queries promptly and minimise delays in payment.
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Monitor outstanding debtor balances and proactively follow up on overdue accounts to support cash-flow objectives.
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Build relationships with the customers and relevant stakeholders for ease of reference when interacting on account queries (internal and external stakeholders)
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Actively participate and contribute to BBS initiatives that create a sustained environment for healthy debtors’ days and account management for the region
Qualification, Experience and Competencies
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Grade 12 / Matric
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Valid driver’s licence
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Two to three years’ experience in a debtors / accounts receivable environment
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Strong verbal and written communication skills
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Strong interpersonal and relationship-building skills
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Effective time-management, organisational and decision-making skills
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Well disciplined and self-starter
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Ability to work accurately under pressure and meet deadlines
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Customer-focused with the ability to professionally manage payment follow-ups, resolve account queries and build sustainable professional relationships
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Experience with customer and financial systems such as SAP, SAP Ariba, JDE or similar systems would be advantageous