About this role
About the Role As part of the Accounts Receivable team at Dr. Martens, you will be the Credit Controller responsible for safeguarding the company’s financial health by ensuring timely payment, reducing overdue debt, resolving customer account issues and maintaining accurate records. You’ll work across Northern and Southern European markets and report into the Credit Control North & South Europe Team Leader. What You'll Do
- Protect revenue and cashflow through proactive collections and accurate account management.
- Manage customer accounts and collections across Northern and Southern European markets, proactively reducing overdue debt, securing timely payments, monitoring aged balances and identifying credit risks to protect cash flow.
- Resolve customer account queries and disputes, working closely with Sales, Customer Service, Distribution and Finance to address invoice discrepancies, deductions and payment issues while maintaining strong customer relationships and accurate account records.
- Support credit governance and compliance, ensuring adherence to credit policies, credit limits and approval processes, while contributing to onboarding, credit reviews and risk assessments.
- Maintain high standards of reporting, data accuracy and financial controls, providing timely insight into overdue balances, disputes and customer risks, while ensuring documentation supports audit and compliance requirements.
- Drive continuous improvement across Credit Control, identifying process improvements, supporting finance transformation initiatives and helping embed efficient, standardised ways of working across the function.
- Providing strong customer service and issue resolution that supports a consistent and high‑quality experience.
- Ensuring accurate AR data that enables financial forecasting, operational planning and reporting.
- Supporting standardised global ways of working across Finance while accommodating local-market nuances. Compensation & Benefits
- Salary: Competitive; Benefits package included.