Credit Controller

We’re looking for a proactive and persistent Credit Controller to manage rental arrears across our residential property portfolio. This role is ideal for someone who takes ownership, acts decisively and understands the importance of minimising financial risk while maintaining professional tenant relationships.

If you thrive on resolving challenging accounts, identifying potential risks and turning outstanding balances into successful recoveries, we want to hear from you!

What You’ll Be Responsible For

• Proactively manage and recover outstanding rental payments and tenant balances through consistent follow-ups and effective collection strategies.

• Monitor tenant payment behaviour, identify potential credit risks and take action to prevent arrears from escalating.

• Negotiate realistic payment arrangements, track commitments and ensure agreed payments are honoured.

• Manage the arrears collection process, ensuring all required recovery steps are completed and accurately documented.

• Escalate high-risk accounts and prepare documentation for legal handover and further recovery action.

• Maintain accurate account records, collection histories, tenant communications and follow-up activities.

• Work closely with property managers and internal stakeholders to resolve account queries and drive effective arrears recovery.

• Contribute to minimising rental losses and achieving collection targets across the portfolio.

What You’ll Need

• Minimum qualification: Matric or National Diploma.

• Minimum experience: At least 2 years’ experience in credit control, arrears collection or debt recovery.

• Experience in residential property management or the rental industry will be a strong advantage.

• A certificate or diploma in Credit Management, Finance, Accounting, Debt Collection or a related field will be advantageous.

• Proficiency in Microsoft Office and the ability to work confidently with account management systems.