About this role
Credit Control Officers (3 Positions)
Job Type Full Time Qualification Diploma Experience 2 - 3 years Location Nairobi Job Field Finance / Accounting / Audit
What You'll Do
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Follow up on overdue accounts and negotiate repayment arrangements
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Maintain accurate records of collection activities
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Resolve payment issues and disputes professionally
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Work closely with internal teams to meet recovery targets
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Monitor collection performance and provide regular recovery updates
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What We are Looking For
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2-3 years proven experience in debt collection, credit control, customer service, or a related role
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Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage
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Strong communication and negotiation skills
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Ability to handle sensitive situations professionally
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Results-driven with a strong ability to meet collection targets
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Good analytical and reporting skills