Credit Control Officer

Cerba Lancet Kenya Limited formally known as Pathologists Lancet Kenya is part of the Lancet Group of Laboratories, originally founded in South Africa and home-grown in Africa to become a leading pathology laboratory service in the continent. We provide vital diagnostic, monitoring, and screening testing from routine to specialized and esoteric tests through standalone laboratory facilities and in partnership with other institutions/organizations.

Job Summary: The position holder will be responsible for managing the credit and collections processes within the organization and ensure customers’ credit needs are met. The primary role will involve maintaining adherence to our credit policy and procedures while employing strong organizational skills and a keen eye for detail. If you possess a robust understanding of credit management and financial analysis, we encourage you to apply.

Key Responsibilities

• Ensuring timely dispatch of monthly statements and invoices to clients.
• Enhance cash flows by ensuring customers compliance with payment plans.
• Ensuring clients’ records are organized and well maintained; these include invoices, demand letters, credit appraisals and any other relevant document both routine and confidential in nature.
• Facilitate departments and branches with the information requested for purposes of debt collection.
• Resolve customer complaints promptly and effectively.
• Provide recommendations for adjustments to debtor accounts to your supervisor for decision making.
• Reporting any information that will assist in identifying risks that are inherent in advancing credit services.
• Preparing schedules as required including weekly/monthly credit review reports; doubtful/bad debts report; reports on billing, collections, and resolutions.
• Ensuring strict adherence to credit policies
• Plan and conduct customer visits as necessary
• Performing other duties as assigned.

Qualifications

The candidate must have the following:

• Bachelor's degree in finance, Accounting, Economics, or business-related fields.
• Minimum of 2 years’ experience in a similar role.
• Excel Proficiency - Intermediate to advanced Excel skills
• Demonstrated proficiency in debt management.
• Excellent negotiation, communication, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.