Creative Coordinator

Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.

About this role

Oversees the Creative Team’s schedule and workload including all aspects of writing, photography, and videography. Maintain an awareness of all the resources the Creative Team members are working on, advise the team in the production of these resources and make creative/logistic decisions for the team when necessary. The Creative Team is a mix of crew and day crew and consists of photographers, writers, videographers, and a translator.

What you will contribute

• Manage the Creative Team, together with the Communications Director, to provide direction and track the workload/progress.
• Oversee and coordinate the JIRA Resource Request Board as work orders are approved
• Assign requests to the Creative Team and ensure consistent updates are provided and deadlines are met.
• Train and oversee the media liaisons as they schedule, plan and execute Vision Trips and media visits
• Liaise with the Global Brand Director and Global Content Strategist in establishing team priorities and Field Service goals. Based on their input, update and communicate workload documents and tools.
• Work together with the Communications team to identify potential stories and assist them with putting stories together and organizing assets.
• Liaise and build relationships with key personnel from the Hospital, and act as hospital liaison for the Creative Team.
• Represent the Creative Team alongside the Communications Director in planning, meetings, and strategy development among key personnel.
• Orientate all new Creative Team members and assist in training as needed.
• Collaborate with the Creative Team to find new and creative ways to present the message of Mercy Ships.
• Attend and facilitate weekly team meetings in collaboration with the Communications Director.
• Performs other duties as assigned by the Communications Director, e.g., going on patient home visits, transporting Creative Team, etc.
• Due to the ever-changing staffing levels and field service rotations, all staff may be reassigned to temporarily fill roles in other departments in a time of need.
• A minimum commitment of 1 year is required (2 years is preferred).

For This Role, You Will Need

• Supportive of Mercy Ships mission and vision and committed to its core values.
• Able to live in and contribute to community life, requiring stable and healthy interpersonal skills.
• Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.
• Clear and professional verbal and written communication skills are required.
• Ability to build relationships and rapport with a diverse team, crew, and stakeholder base.
• Must be flexible and sensitive to language and cultural diversity.
• Must possess excellent organizational skills to keep up to date with patient and project schedules and multiple deadlines.
• Ability to organize information and disseminate and implement concisely.
• Functional working knowledge of Microsoft Office (Outlook, Excel, Word) and adept at using/learning online organization tools quickly and efficiently.
• Ability to troubleshoot minor technical problems related to camera equipment and Adobe Creative Suite is preferred.
• Fluency in English is required. Proficiency in French is beneficial.

The experience of a lifetime is calling.

More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.

At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.

Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most.