CPQ Product Owner Analyst

Job title: CPQ Product Owner Analyst

About the Role The CPQ Product Owner Analyst is responsible for supporting the NAM CPQ platform by managing and resolving incoming defects and providing effective solutions. This role collaborates with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.

What You'll Do

• Collaboration with Development Team: Partner with developers to execute solutions for identified issues. Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
• Stakeholder Support: Provide technical and functional support to sales representatives, distributors, finance and resellers as needed. Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
• Change Management and Training: Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates. Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
• Data Analysis and Reporting: Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement. Prepare and present key data to stakeholders to support informed decision-making.
• Solution Documentation: Create detailed user story documentation for solutions provided to business problems. Maintain clear, organized records to support knowledge sharing and future references.
• Defect Management and Triage: Analyze and prioritize incoming defects for the NAM CPQ platform. Identify root causes and propose actionable solutions to resolve issues promptly.
• Continuous Improvement: Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews. Support efforts to enhance the CPQ platform’s usability and performance.

What We're Looking For

• Experience: Multiple years of experience in a product owner, business analyst, or similar role. Exposure to any CPQ platforms is highly desirable.
• Technical Skills: Basic understanding of Salesforce CPQ processes, workflows, and tools. Ability to generate and analyze reports in Salesforce. Proficiency in analyzing data and providing actionable insights.

Nice to Have

• Salesforce Revenue Cloud is highly desirable

Compensation & Benefits Logitech offers comprehensive and competitive benefits packages and a flexible, inclusive, global work environment. The company supports a hybrid/remote model and emphasizes well-being across physical, financial, emotional, and social dimensions.