Coupa Administrator

We are seeking a Coupa System Administrator to join our procurement team. The role is responsible for administrative duties within Coupa. The ideal candidate will have experience with Coupa software and have a strong technical background. They will be mainly responsible for ensuring Coupa queries are actioned.

Key Responsibilities

• Responsibilities & Duties*

• Ensure that the system is configured to meet our procurement needs.

• Provide end-user support, including troubleshooting and issue resolution.

• Train end-users on system functionality and best practices.

• Develop and maintain system documentation, including standard operating procedures and training materials.

• Manage user accounts, roles, and permissions.

• Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enrol them, to include supplier engagement, system maintenance, testing, query resolution etc.

• Ensure system security and data integrity including query management of ERP interfaces.

• Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features.

• Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required.

• Optimised, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business.

• Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations.

• Experience & Education*

• Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)

• 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.

• Strong technical skills, including proficiency in SQL and experience in system integration query management.

• Excellent project management skills, with the ability to manage complex projects from start to finish.

• Experience with user management, including creating and managing user accounts, roles, and permissions.

• Knowledge of Coupa's reporting and analytics capabilities.

• Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.

• Ability to work independently and in a team environment

Skills, Knowledge & Expertise

Experience & Education*

• Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)

• 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.

• Strong technical skills, including proficiency in SQL and experience in system integration query management.

• Excellent project management skills, with the ability to manage complex projects from start to finish.

• Experience with user management, including creating and managing user accounts, roles, and permissions.

• Knowledge of Coupa's reporting and analytics capabilities.

• Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.

• Ability to work independently and in a team environment Knowledge, Skill, ability

• Ability to manage conflicting priorities, multitask and meet deadlines.

• Excellent communicator.

• Strong Stakeholder management.

• Procurement experience.

• Licensing and service management.

• Mentoring / Training skills.

• Proven ability to produce high quality deliverables in terms of content and presentation.

• Excellent communication skills, both written and verbal.

• Strong analytical and problem-solving ability.