Counter Sales Operations and Customer Support

Overview

To support daily counter sales operations, drive business development initiatives, and ensure excellent customer service by engaging walk-in and online clients, processing orders and quotations, and managing merchandising. The role also plays a critical part in customer satisfaction, revenue growth, and promoting the company's Agronomy solutions and products.

Job description

Counter Sales Operations and Customer Support

Attend to walk-in clients and ensure a welcoming customer service experience.

Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.

Maintain cleanliness of the sales counter and shelves.

Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.

Support issuance of products during high-traffic periods at the shop.

Business Development and Client Engagement

Follow up on dormant accounts and support reactivation through targeted initiatives.

Respond to customer Request for Quotations (RFQs), tenders, WhatsApp, emails, and phone queries promptly.

Raise invoices for corporate clients and coordinate with Accounts for processing.

Promote and cross-sell Agronomy and agricultural solutions based on client needs.

Act as Agronomy expert by advising customers on product application and animal care, where applicable.

Order and System Management

Process orders efficiently in the system and forward approved Purchase Orders to Accounts.

Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.

Track and manage stock movement on the shop floor in coordination with the Inventory Team.

Customer Satisfaction and Retention

Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.

Encourage customer feedback and implement service improvement suggestions.

Record, measure, and report customer satisfaction levels monthly.

Requirements

• Diploma or Degree in Sales, Marketing, Agribusiness, or Agronomy Science.

• 2+ years of counter sales or front-desk sales experience in agrovet or Agronomy retail.

• Knowledge in animal health products is a strong advantage.