Counsellor

Job title: Counsellor

About the Role Lyra Health Canada is seeking an experienced counsellor to be the first point of contact for employees and their dependents accessing Lyra Health Canada services, providing in-the-moment counselling support and risk containment where appropriate. The role involves call intake, remote assessment, and case management. There are 2 Fixed Term Contracts available until 2027 to cover maternity leave. The role is remote with occasional in-person team gatherings and requires working remotely in Ontario.

What You'll Do

• Provide the first point of contact for service users accessing EAP/Mental Health services either via the helpline or online chat facility.
• Support and contain service users in the moment with brief goal-focused therapeutic support and psychoeducation.
• Complete appropriate brief clinical assessments to determine the service user needs.
• Conduct robust risk assessments and swiftly implement risk management plans as required.
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, health care as clinically appropriate.
• Accurately capture all information on the clinical database pertinent to the clinical management of the case.
• Adhere to all clinical and operational protocols, standards, service levels and procedures.
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for appointments and case updates as required.
• Contribute to the service and business development as required.
• Flexibility in working hours and activities in line with business needs.
• Play an active role in governance and quality assurance as required.

What We're Looking For

• Essential:
• Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada.
• Current registration or accreditation with a relevant professional body.
• Computer literacy & ability to type fast.
• Good clinical understanding and ability to manage risk.
• Ability to work within a team.
• Good time management ability.
• Desired:
• Experience of working with a broad range of psychological health and workplace related issues (mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues).
• Experience of working in high pressure, time limited environments.
• Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
• Minimum of 3 years working experience with therapeutic delivery post qualification.
• Bilingualism (English and French) is an asset.
• Ability to effectively merge Clinical and EAP focus.
• Client service orientation.
• Articulate.
• Good telephone manner and ability to provide telephonic therapy.
• Good Clinical understanding and ability to manage risk.
• Good time management ability.
• Ability to work within a team.
• Business and commercial awareness.