Cosentino Showroom Specialist

Job title: Cosentino Showroom Specialist

About the Role As the Cosentino Showroom Specialist, you will support day-to-day operations in the Center Showroom, focusing on guest relations, customer service, and events coordination. The goal is to identify and generate sales leads and then partner with the local sales team to follow up and convert them into sales and projects, while enhancing our showrooms for targeted local industries (builders, architects, designers, commercial, etc.). You will proactively reach out to clients to achieve individual and team goals, and network through events hosted at our Center and showrooms.

What You'll Do

• Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty.
• Assist all walk-ins & customers with appointments that arrive at the showroom.
• Provide support face-to-face, over the phone and via email to help customers understand the benefits of the Cosentino brand.
• Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, and highlighting possible stock issues to help achieve and exceed sales targets.
• Work with the City Manager and General Manager to increase traffic within the Center and leads.
• Register visits and leads in Salesforce.
• Develop and build relationships with key architects and designers in the area.
• Weekly follow up on selected slabs to ensure all sale orders are current for material on hold (Centers).
• Organize and plan events in advance, coordinating content and ensuring qualified attendees.
• Execute events: invitations, catering, logistics, publicity, mailing.
• Ensure daily entry of all customer visits in Salesforce.
• Ensure the showroom is always in perfect condition: cleanliness of all furniture, equipment, supplies and placement of marketing materials.
• Manage and maintain the showroom: ordering and stocking supplies, maintaining equipment, placing marketing materials, attending visitors daily and during events.
• Manage the administrative tasks required for suppliers.
• Support the CSRs with pick up orders (Centers).
• Perform and keep records of documents in the Center according to its needs (accounts receivable, accounts payable, invoices, credits, tax certificates and customer payment records) (Centers).

What We're Looking For

• Strong customer service and relationship-building skills with the ability to foster brand loyalty.
• Ability to identify and generate sales leads and partner with the local sales team.
• Excellent networking skills and experience coordinating or participating in events to generate business.
• Proactive, goal-driven attitude with the ability to work independently and as part of a team.
• Experience using Salesforce for tracking visits, leads, and sales activity.
• Ability to plan, organize, and execute events, with attention to detail and attendee qualification.
• Comfortable handling showroom operations, inventory coordination, and administrative tasks (invoices, payments, supplier records).
• Experience building relationships with architects and designers.

This role requires onsite work at the Center Showroom and involves direct client interaction, events, and showroom upkeep.