Corporate Operations Administrator

Job title: Corporate Operations Administrator

About the Role The National Corporate Operations Administrator is a centrally positioned role at a national level, responsible for all administration functions related to contract management after equipment delivery. This includes managing advanced billing methodologies, consolidating fleet data for unified invoicing, collecting operational data for monthly scorecard measurements, and ensuring standardised reporting and administration for customers with multiple sites across the country.

What You'll Do

• Contract Management & Administration: Serve as the central authority for effective contract management once equipment is delivered to site. Maintain and update contract documentation, ensuring all amendments, renewals, and compliance requirements are processed accurately. Liaise with operational teams to ensure contract terms are adhered to and any changes are documented and communicated. Ensure correct contract types, delivery dates, and finance parameters are applied consistently.
• Customer Relations Collaboration: Work closely with the Customer Relations Department to ensure customer expectations are clearly understood and consistently met. Proactively engage with Customer Relations to address feedback, resolve issues, and enhance the overall customer experience for national accounts.
• Advanced Billing & Invoicing: Administer advanced billing structures, ensuring accurate calculation and documentation of equipment usage and contracted hours. Consolidate fleet data from multiple branches and operational teams to generate a single, comprehensive invoice per customer, regardless of the number of sites or units. Validate contract terms and billing rates before processing renewals or amendments, ensuring national standards are applied consistently.
• Operational Data Collection & Scorecard Reporting: Collect operational data from branch and site teams to complete monthly scorecard measurements. Maintain and update performance scorecards, tracking financial, strategic, and operational KPIs for national accounts. Present consolidated reports to internal stakeholders and customers, ensuring clarity, accuracy, and alignment with agreed standards.
• Standardisation & Compliance: Implement and enforce standardised processes for data entry, contract management, and reporting across all branches and departments. Ensure compliance with internal controls, audit recommendations, and industry regulations. Maintain up-to-date documentation and SOPs for all administrative processes.

What We're Looking For

• Experience in contract management and contract administration, with ability to maintain documentation and communicate changes across ops teams.
• Ability to liaise with cross-functional teams (operations, customer relations) to manage national accounts.
• Strong understanding of advanced billing/invoicing, including data consolidation for unified invoicing and validation of rates.
• Experience collecting operational data and maintaining KPI/scorecard reporting for multi-site or national accounts.
• Familiarity with internal controls, audits, and industry regulations.
• Strong analytical, organizational, and communication skills.
• Ability to work across multiple branches/sites and ensure standardised processes.

Nice to Have

• Exposure to advanced billing structures.
• Experience with multi-site invoicing and national account reporting.
• Knowledge of billing models and fleet data management.