About this role
Overview
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
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Assist callers in a timely manner
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Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
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Promptly reply to messages in the group voicemails
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Provide break, lunch and vacation support for the Reception position
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Work in a team setting to efficiently and effectively answer group calls and emails
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Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
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Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
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Tracing shipments, ETA’s, delivery notifications
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Schedule pickups
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Image Documents
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Website Questions
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Guaranteed service questions/assistance
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Freight bill questions and corrections
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Maintain a friendly, efficient, and professional working relationship with all customers and employees
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Work with and support all aspects of our partnership business
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Follow Company procedures at all times
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Publicly support the mission, vision, and values of Dayton Freight Lines
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Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
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Handle other daily admin requirements as assigned
Qualifications
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Skillful in Microsoft Office Programs
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Excellent keyboarding skills
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Has worked in a fast paced environment and has excellent attention to detail
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Experience with handling a high volume of phone calls
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Exceptional communication and customer service skills
Benefits
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Stable and growing organization
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Competitive weekly pay
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Quick advancement
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Customized training program
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Professional, positive and people-centered work environment
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Modern facilities
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Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
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Paid holidays (8); paid vacation and personal days
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CSR, Customer Service, family, culture, LTL, transportation, customer oriented
Physical Demands
Hours are 09:30am - 06:00pm Monday through Friday.