About this role
Job Description Take your career in the field of credit risk analysis to the next level.
As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.
Responsibilities
- How will you make an impact in this role?
- Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members.
- Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.
Qualifications
Minimum Qualifications:
- At least 3 years call center experience, with a minimum of 1 year credit/risk related experience in operations team
- Experience in handling elite/premium clientele, servicing ANZ/HKG markets
- Hospitality and sales background is encouraged
- Strong analytical and problem-solving skills