About this role
CORE (Reservations) Manager
The Opportunity:
Four Seasons Hotel Silicon Valley is currently looking for a CORE/Reservation Manager.
Essential function of the job:
Responsibilities and essential job functions include but are not limited to the following: manage room inventory, reservations block assignment, availability controls and overbooking strategy in coordination with Director of Revenue and Director of Rooms; execute the Reservation & PBX (CORE) Department’s policies and procedures and manage the daily operation, following Benchmark Standards; monitor group blocks pick-up in collaboration with the Sales and Conference Services department; oversee rate and package code configuration following WRO Distribution Standards; interview, train and schedule the team; set development plans and provide performance reviews; supervise the profile management system (GOLDEN), its operational implementation and training adhering to Global Guest Recognition Guidelines set by WRO; analyze call volume (ACD) reports including abandonment rate, and take action as appropriate; manage the reservations team incentive program and compile/publish monthly results by agent; respond according to the crisis management plan to any resort emergency or safety situation; provide input for the weekly forecast; act as liaison between world reservations office and local property for all campaigns, practices, and standards; liaise with VIP parties, Pre-arrival screening process, coordinate with other departments to provide a seamless experience for our guests.
Qualifications and Skills:
Two to three years of experience in Front Office/Reservations management position; understanding of high-end luxury hotel product; excellent English language; computer literate with knowledge of OPERA PMS considered an asset; must be flexible with schedule and able to work weekdays, weekends, holidays, and evenings; must provide work authorization document proving eligibility to work in the United States of America.
What to Expect:
Competitive salary and wage; salary range: $80K to $85K; be part of a cohesive team with opportunities to build a successful career with global potential; medical, dental, and vision insurance; holiday, vacation, and sick pay; 401k participation with a company matching program; complimentary stays at Four Seasons worldwide (subject to availability); free employee meals prepared by the culinary team; complimentary dry cleaning of employee uniforms; free employee parking.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal