Coordinator, Systems and Data, Student Success

Description

About us:

• Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

• Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

• In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

• To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

• Reporting to the Director, Student Success and under the direction of the Lead, Systems and Data Management, you will provide systems support for the CLNx (Career and Co-Curricular Learning Network) and Folio, along with support for any new systems adopted, which would include: managing incoming queries from students, recent graduates, PostDocs and Student Life staff, setting up account access and permissions, applying labels and filters, configuring systems components, conducting staff training, developing training assets, pulling data and troubleshooting technical issues. You will work with campus and tri-campus partners to creatively problem solve and ensure consistency of service delivery. In addition, you will provide technical expertise on special projects related to supporting student success. Working within a team, you will consult with Student Life staff to understand their system and reporting needs and determine the appropriate configuration required.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Following rules and procedural instructions when creating, maintaining and/or deactivating user accounts
• Configuring system features and applications
• Running queries to gather data
• Monitoring system functionality and preparing standard reports
• Troubleshooting and resolving technical issues
• Liaising with clients to resolve minor complaints and address issues
• Drafting and editing training content. Training end-users on procedures and the use of supported IT systems

Essential Qualifications:

• Bachelor's Degree in Computer Science, Information Technology or related field, or equivalent combination of education and experience.
• Minimum three years experience supporting CRM database systems (e.g. Orbis, Simplicity, Clockwork), including systems administration, technical troubleshooting, end-user support, configuring system applications, conducting technology upgrades and enhancements, gathering data and reporting.
• Strong computer skills with CRM/Information management database systems, HTML, and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Demonstrated experience with excel and databases required.
• Excellent communication skills (both written and oral), as well as interpersonal and customer service skills.
• Excellent organizational, project management and time management skills to be able to handle multiple projects and deadlines.
• Experience managing effective relationships with a wide variety of stakeholders (e.g. employers, alumni, students, staff, faculty).
• Ability to manage conflicting demands, problem-solve and work well under pressure.
• Meticulous attention to detail.
• Ability to train varying levels of end users on systems.
• Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

To be successful in this role you will be:

• Approachable

• Organized

• Problem solver

• Resourceful

• Team player

• NOTE: This role is in person five (5) days a week.

• Closing Date: 10/06/2026, 11:59PM ET

• Employee Group: USW

• Appointment Type: Budget - Continuing

• Schedule: Full-Time Pay Scale Group & Hiring Zone:

• USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

• Job Category: Information Technology (IT) Divisional HR Office Email:

• Lived

Experience

• Statement

• Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• Job descriptions are available upon request for internal applicants.

• Diversity Statement

• The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

• As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

• Accessibility Statement

• The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community membe