About this role
Job title: Coordinator, Retail Training & Communications
About the Job
Lead the planning and execution of retail training and communication strategies, including learning journeys, onboarding programs, product education and sales capability development for store teams. Manage and optimize retail communication and learning platforms, ensuring content governance, user engagement, reporting and continuous improvement across Brazil. Drive Retail Excellence programs and initiatives, including customer experience, recognition, onboarding, engagement campaigns, mystery shopping and incentive programs that support business and people outcomes. Coordinate national retail events, leadership meetings and franchise engagement forums, partnering with cross-functional teams and global stakeholders to ensure successful execution. Analyze engagement, training and business performance metrics to measure impact, identify opportunities and continuously improve the retail employee experience.
About You
5+ years of experience in Training, Retail Operations, Learning & Development, Internal Communications, Retail Excellence, or related functions. Experience designing and deploying training programs, engagement initiatives and communication strategies for multi-site retail environments. Experience managing learning management systems (LMS), communication platforms or digital learning tools. Strong experience in project management, event coordination and stakeholder management across multiple business functions. Advanced English proficiency, including interaction with regional and global teams. Advanced knowledge of Microsoft PowerPoint and Excel, including reporting, KPI tracking and presentation development.
Location
This is a hybrid position based in São Paulo, Brazil. You will be expected to work from the office on designated in-office days, based on business needs and company guidelines.
What We Offer
Competitive annual bonus program Medical and dental insurance Meal allowance Mobility benefit Wellhub and TotalPass membership Free therapy, emotional support and legal counseling services Employee discount on Levi Strauss & Co. products Opportunities for growth and development in a global organization
About Us
Our common thread: We're originals.
From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.