About this role

Coordinator II, Printing Services

Baltimore, MD, United States

(On-site)

Be the First to Apply

Job Description

Pay Range $56,708 - $67,779 Annually

Job Summary

The Coordinator II, Printing Services coordinates the day-to-day operations of the Image Center, ensuring the effective delivery of high-quality print production services that meet organizational and customer needs. The role manages print production workflows, coordinates project schedules and resources, maintains production equipment and supplies, and monitors quality standards throughout the production process. Working closely with customers, vendors, and internal partners, the Coordinator II ensures efficient service delivery, operational continuity, and consistent production outcomes while contributing to improvements in processes, systems, and customer experience.

Roles and Key Responsibilities

Print Job Creation and Delivery

Coordinate the planning, scheduling, and execution of print production requests, ensuring projects are prioritized appropriately and completed on time, within quality standards, and according to customer requirements.
Manage print production workflows from project intake through final delivery, maintaining accurate project records and supporting effective communication among customers, creative teams, vendors, and production staff.
Support the production of a wide range of printed materials by applying expertise in digital printing technologies, production processes, and finishing methods to achieve high-quality outcomes.
Ensure print jobs meet established quality standards through review of production specifications, proofs, and final outputs, resolving issues proactively to maintain customer satisfaction and operational efficiency.
Coordinate the preparation, packaging, and distribution of completed print materials to ensure accurate and timely delivery.

Equipment Maintenance

Maintain print production equipment and related systems in operational readiness through routine maintenance, troubleshooting, coordination of service support, and adherence to established operating procedures.
Monitor and manage production resources, including paper, supplies, and equipment needs, to support uninterrupted operations and efficient service delivery.
Maintain appropriate records related to equipment maintenance, service activities, inventory, and operational expenses to support accountability and business continuity.

Operational Support and Continuous Improvement

Contribute to the efficient operation of the Image Center by supporting production priorities, responding to changing workload demands, and assisting with special projects and initiatives as needed.
Identify opportunities to improve production workflows, service delivery, and quality assurance processes to enhance operational effectiveness and customer experience.
Stay informed of developments in print production technologies, systems, and industry best practices to support continuous improvement and organizational needs.

Knowledge Skills and Abilities

Strong knowledge of print production processes, digital printing technologies, finishing methods, and quality assurance standards.
Demonstrated ability to coordinate multiple projects simultaneously, establish priorities, and meet deadlines in a fast-paced production environment.
Strong understanding of production workflows, job tracking systems, scheduling methods, and operational procedures.
Proficiency with print production software and digital workflow tools, including Adobe Creative Cloud, Acrobat Pro, Fiery Command WorkStation, and related production applications.
Ability to evaluate production requirements, identify potential issues, and implement effective solutions to maintain quality and service standards
Strong technical aptitude for operating, maintaining, and troubleshooting digital print and finishing equipment.
Effective analytical and problem-solving skills with the ability to make sound decisions and recommend process improvements.
Strong customer service and interpersonal skills, with the ability to build productive relationships with clients, vendors, and cross-functional teams.
Excellent verbal and written communication skills, including the ability to explain production requirements and provide guidance to customers and colleagues.
Strong organizational skills and attention to detail, with the ability to maintain accurate production, inventory, and operational records.
Ability to adapt to changing priorities and workload demands while maintaining quality, efficiency, and customer satisfaction.

Required Languages: English is required.

Travel: No travel required.

Supervisory

Responsibilities

Qualifications

Basic Qualifications
Associate degree in relevant field or equivalent on the job experience.
Minimum of 7 years experience in printing or related activities.
Minimum of 5years experience operating a 4-color digital printing press.
High degree of mechanical ability.
Digital press experience.
Preferred Qualifications
Bachelor’s degree in relevant field.
Adobe InDesign experience.
Experience with the Canon imagePRESS v1000, HP 68900 DesignJet Color Ink-Jet Printer, or DUPLO cutter/folders.

Agency Competencies (for all CRS Staff):

Personal Accountability – Consistently takes responsibility for one’s own actions.
Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
Builds and Maintains Trust - Shows consistency between words and actions.
Collaborates with Others – Works effectively in intercultural and diverse teams.
Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

About Us

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must und