About this role
Coordinator, GSS Collections
The Role
This role will be part of Global Shared Services based in Buenos Aires, Argentina.
The Collections Coordinator will:
- Support the collections function by coordinating outreach activities, monitoring overdue balances, and ensuring timely follow-up with franchisees.
- Maintain accurate documentation of collection activities, customer interactions, and account status in accordance with internal policies and controls.
- Assist the Collections Analysts with escalations, dispute tracking, default notice coordination, and payment plan administration.
- Monitor accounts for aging, payment risk indicators, and required actions, escalating issues to senior team members when appropriate.
- Contribute to the accuracy and completeness of collections reporting, metrics tracking, and case management records.
What you'll do
- Coordinate and execute routine collection outreach to franchisees via calls, emails, and system reminders, documenting all follow-ups and payment status.
- Monitor customer aging reports and track overdue balances, flagging accounts requiring escalation per established guidelines.
- Support targeted outreach efforts for high-priority or past-due accounts by coordinating activities and tracking responses.
- Assist with the review and documentation of customer disputes by gathering billing, contract, and supporting information.
- Track dispute status and outcomes in the case management system and follow up on pending actions.
- Request issuance of monetary default notices to the Compliance Team.
- Assist in documenting and maintaining approved payment plans and monitor adherence to agreed terms.
- Maintain accurate and timely records of all customer interactions, commitments, and account actions in ERP and case tools.