Coordinator

Coordinator

Manchester, GBR

• ID: R-21552
• Job Category: Supply Chain
• Job Type: Full time

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Benefits Overview

Hiring Process

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

The Coordinator will report directly to the Contracts Manager and have responsibility for the day to day running of all assigned filed service customer orders.

The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve’s field service customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities.

Flowserve offers competitive pay, annual bonuses, medical benefits, paid holidays, pension plan and many other excellent benefits!

Main responsibilities

• Entering customer orders within Flowserve’s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly key KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects.

Main requirements:

• Customer-focused with a results-driven mindset.

• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.

• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.

• Flexible in approach, willing to adapted to various tasks/responsibilities within the business model.

• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

• Proficiency in Microsoft Office package.

• Experience in customer service in an engineered manufacturing environment would be desirable but not essential.

• Knowledge of SAP ERP system would be desirable but not essential.

• What We Can Offer You At Flowserve

• You'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.

Our benefits include:

• Bupa cash plan contribution

• Life, AD&D, LTD insurance

• WeCare services

• The Employee Discounts and Rewards Marketplace

• Education support under the global policy

• 25 Days annual leave

• Access to a cycle to work scheme and an electric car scheme

• Free parking

• Pension

• Employee Assistance Program

• Req ID : R-21552

• Job Family Group : Supply Chain

• Job Family : SC Logistics

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• Flowserve is a global leader in flow control solutions and aftermarket services. Our people are driven by a shared commitment to building a more sustainable future and making a meaningful impact around the world. With more than 16,000 employees across 50+ countries, we combine global scale with strong local expertise. Our teams bring ingenuity, creativity, and technical excellence to every challenge, delivering innovative products and services that help customers operate more efficiently and reliably. Serving over 10,000 customers worldwide, Flowserve supports industries that provide essential resources such as energy, clean water, pharmaceuticals, and more. Put your talents—and your career—in motion with Flowserve.