Coordinator, Client Insights

Coordinator, Client Insights

Position

Job Title: Coordinator, Client Insights

Reports to: Client Insights & Analytics Manager

JOB PURPOSE:

The Client Insights Coordinator supports the Client Insights & Analytics department by delivering day-to-day reporting, dashboard development, maintaining data accuracy, and overseeing data and project management activities. The role ensures high-quality client insights for Americas HQ and Retail teams while maintaining database hygiene and enabling data-driven decision-making.

Job responsibilities

TASKS AND RESPONSIBILITIES:

REPORTING & SUPPORT

• Manage recurring zone-level reports (weekly & monthly)
• Partner with the Commercial Performance Team to develop client goals and projections
• Produce ad hoc reports and insights using internal data platforms
• Support internal teams with additional reports, client lists, and data requests
• Conduct client purchase behavior and other product related studies
• Assist with CRM tool updates, testing, and reporting enhancements
• Support regional teams with reporting questions, dashboard usage, and reporting tools

DATABASE HYGIENE & MANAGEMENT

• Monitor data quality KPIs (duplicate rates, missing fields, segmentation accuracy)
• Gather and organize needs for future development, communicate with Central and follow-up for implementation
• Ensure adherence to internal data standards and compliance requirements
• Ensure relevant partners are trained on the necessary tools by developing training material and hosting trainings
• Assist client reallocation processes via CRM tools
• Oversee weekly and ad-hoc client merge requests

DASHBOARD DEVELOPMENT & ANALYTICS

• Develop and maintain automated dashboards to streamline reporting and increase efficiency
• Optimize data workflows to reduce manual processes
• Improve report accuracy and shorten insight delivery time
• Support regional teams with analytics questions, dashboard usage, and reporting tools

PROJECT MANAGEMENT

• Coordinate and execute client-related projects
• Organize project timelines, update trackers, manage communications amongst stakeholders, and follow through on action items
• Partner closely with key corporate partners and vendors to ensure smooth completion and troubleshooting

Profile

SKILLS

• TECHNICAL & ANALYTICAL

• Strong analytical mindset; able to work with large datasets

• Proficiency in Excel and BI tools (Power BI, Tableau, Qlik, or similar)

• Experience with CRM systems (Salesforce or similar)

• Ability to automate reports and streamline data workflows

• Fast learner with adaptability to new tools and systems

• BUSINESS & INTERPERSONAL

• Excellent organizational skills with strong time-management skills

• Strong attention to detail and accuracy in handling data

• Clear communicator, both written and verbal

• Client-centric mindset with sensitivity to luxury standards

• Collaborative, proactive, and effective in cross-functional environments

• Comfortable working in a fast-paced, deadline-driven setting

REQUIREMENTS

• Bachelor’s degree in Business, Marketing, Business Analytics, Economics, or related field
• Minimum 2 years’ experience in CRM support, retail analytics, or client insights (luxury preferred)
• Strong Microsoft Office skills, especially Excel and PowerPoint
• Understanding of CRM platforms; Salesforce experience is a plus
• Experience with BI tools is a plus
• Fluency in English
• Demonstrated ability to manage sensitive client information with discretion

JOB EXPECTATIONS:

• Hybrid schedule: 4 Days per week in office, 1 day remote (Friday).

• Possible regional travel to support markets as needed.

• Additional information

• The selected candidate will be offered a salary within the range of $70,000 - $80,000 annually. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

• Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

• Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

• Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.