About this role
About the Role A Customer Support Coordinator responsible for providing excellent customer service and sales support to assigned accounts and territories, with daily communication with customers and sales personnel on order management topics. Manages customer orders from receipt to delivery and supports order-related activities, including contract review, entry, maintenance, status communication, expedite requests, and complaint processing. Provides phone support and demonstrates understanding of ORBIS products and applications, while upholding quality policies under supervision. What You'll Do
- Provide excellent customer service and sales support to assigned customer accounts, geographic territories, and sales personnel.
- Communicate daily with customers and sales personnel on order management topics.
- Manage customer orders from receipt to product delivery, including contract review, order entry/edit/maintenance, status communication, expedite requests, and complaint processing.
- Provide direct line and ACD line support for incoming service-related calls.
- Demonstrate understanding of ORBIS products and product application.
- Support execution and continuous improvement of quality policy and procedures as directed by supervisor.
- Other duties as assigned. What We're Looking For
- Strong customer service and sales support experience with ability to manage orders and coordinate with internal teams.
- Excellent communication skills for daily interaction with customers and sales personnel.
- Knowledge of order management processes (contract review, order entry/edit/maintenance, status updates, expedites, complaint handling).
- Experience providing phone support (direct line and ACD) for service-related calls.
- Understanding of ORBIS products and applications.
- Commitment to quality policies and willingness to perform additional duties as needed.