Conviser Student Center Assistant

Job title: Conviser Student Center Assistant

About the Role The Conviser Student Center Assistant reports to the University Registrar and provides customer service to Illinois Tech students for administrative departments primarily focused on students in the Conviser Center, including the Office of the Registrar, Financial Aid, Student Accounting, and Academic Affairs. The successful candidate will address inquiries, correctly update student records, maintain FERPA privacy protections, assist with administrative tasks and student events, and provide guidance for faculty on administrative issues.

What You'll Do

• Provide student support and service for the registrar: respond to ticket requests via the system, by telephone, in person or online as they relate to obtaining academic credentials, course registration, classroom needs and other inquiries.
• Process program and academic record changes as assigned by the registrar.
• Support Student Financial Services: triage questions for FAFSA completion, financial aid offers and requirements, billing statements and deadlines, and other front-line general inquiries.
• Provide guidance on University policies and procedures to students, faculty and staff.
• General office tasks: document and maintain records of student interactions as required; compile and provide metrics related to student services and records; ensure production quality of student documentation.
• Assist students in booking appointments with various departments to ensure support needs are met.
• Collect and relay concise information to assess and resolve issues through various channels.

What We're Looking For

• A bachelor's degree and two years of administrative office experience or an equivalent combination of education and experience in higher education or a similar role.
• Proficiency with Banner is highly preferred; proficiency in Microsoft Office is required.
• Excellent critical thinking, the ability to work independently as well as collaboratively, and excellent verbal and written communication skills.
• Knowledge and practice of essential student records protocol including FERPA regulations; privacy protections are preferred.
• Strong customer service skills with the ability to interact with staff, students, faculty, administration, representatives of other institutions, and the public; the ability to relay timely and accurate academic and student record data per FERPA and university policy, and to escalate issues as needed.
• The candidate will collect and relay concise information to assess and resolve issues through various channels.

Nice to Have

• Proficiency with Banner is highly preferred.

Compensation & Benefits

• Salary: $20/hour, commensurate with experience.
• Benefits: Our commitment to employee well-being is reflected in our competitive benefits package.