Controller: Exports – Freight Forwarding

Controller: Exports – Freight Forwarding Job Function To provide operational and administrative support for export shipments within the Road Freight Department by coordinating export movements, preparing and capturing customs documentation and entries, liaising with clients and service providers, and ensuring compliance with customs and transport regulations. The Export Controller is responsible for ensuring the accurate and timely processing of export consignments from booking through to final delivery Key Performance Areas: Export Operations Receive and process export instructions from clients. Ensure export shipments documentation are issued in line with customer requirements and agreed timelines. Assist in resolving operational issues and shipment delays. Customs Entry Processing Prepare, capture, and submit export customs entries accurately and timeously. Verify commercial invoices, packing lists, permits, certificates, and supporting documentation. Ensure correct tariff classifications, customs procedures, and valuation information are applied. Liaise with customs authorities and border agencies regarding export declarations and clearance requirements. Monitor customs releases and address any customs queries or stops. Maintain a thorough understanding of customs legislation, policies and export compliance requirements. Arrange and follow up on customs inspections. Documentation Management Compile and review export documentation for completeness and accuracy. Export declarations Commercial invoices Packing lists SAD documentation Certificates of Origin (where applicable) Permits and regulatory documentation Ensure all documentation is filed and retained in accordance with company and regulatory requirements. Client Service Provide professional and timely communication to clients regarding shipment status. Respond to customer queries and requests efficiently. Build and maintain effective working relationships with customers, transporters, clearing agents, and government authorities. Compliance and Quality Assurance Ensure compliance with customs regulations, policies, company procedures and Policies, and service level agreements. Identify and escalate potential compliance risks. Maintain accurate shipment records and operational reports. Support internal and external audit requirements when necessary. Financial Administration Verify supplier invoices against operational requirements. Assist with obtaining rates and preparing client quotations when required. Ensure jobs are accurately costed and completed within operational systems. Assist with invoice preparation and supporting documentation where required. Overtime & Weekend support The nature of this role requires flexibility in working hours. Employees will be expected to work reasonable overtime when operational requirements demand it and participate in an alternating weekend on-call roster to provide support for after-hours and weekend operations. On-time processing of export shipments, internal and customer KPI’s Compliance with customs and regulatory requirements. 97% accuracy achieved with customs entries submitted. Reduction in customs queries, stops, voc’s and penalties. Customer satisfaction and service delivery standards. Timely completion of shipment documentation in line with internal and customer SLA’ Qualifications Required: Grade 12 (Matric) National Certificate: Customs Compliance & Freight Forwarding Experience and Skills Required: Minimum 2-3 years’ experience in the Road freight and Customs clearing environment. Microsoft Office Suite (Excel, Word etc. Process Assist CargoWise About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain solution that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. Click here to apply Supervisor: Customs – Freight Forwarding Job Function Oversee and manage company’s Customs operations. The role will be responsible for ensuring compliance with all Customs regulations and procedures, while facilitating the smooth clearance and Customs release of goods through international borders. Key Performance Areas: Ensure customer requirements are met and exceeded Ensure the assigning of entries within 1 hour of appearing on the dashboard Ensure adhoc shipments not appearing on the dashboard are manually assigned, cleared and released Assist with entry framing and quality assurance of bills of entries particularly in peak and high-volume periods to maintain the effective and timely turn-around of shipments for clearance Constantly manage and maintain the Clearance dashboard identifying any bottlenecks in all segments of the dashboard and immediately intervene to resolve Assist with Tariffing and similar queries from/for Internal and External stakeholders Strictly monitor the fair allocation of entries to entry clerks and continuously strive for the same day clearance for all shipments appearing on the before 15H30 Manage and maintain the entry clerk error rate folder on shared drive Manage and maintain the weekend roster ensuring that adequate coverage is available in the entry framing, quality assurance and EDI submission processes Comply with Customs (Legislative) requirements by ensuring all permits, rebates, certificates, etc are available on record and timeously obtained from Customers Ensure all documentation necessary for capturing Bills of Entry including Clearing Instruction, Suppliers Commercial Invoice(s), Packing List(s), Bill of Lading / MAWB / HAWB, etc is obtained Continuously upskill, mentor and train entry clerks to an advanced level Ensure timely action on queries, requests and special attendance and follow through with feedback to the originator Ensure all queries are resolved timeously with internal and external stakeholders. All issues must be escalated to Customs Manager as soon as it is identified. Able to work shifts and weekends as the business need requires Qualifications Required: Matric Experience and Skills Required: Minimum 3-5 years’ experience supervising a team 10 years industry experience CargoWise 1 Microsoft Office Knowledge of Customs clearing procedures, rules and regulations. Knowledge of the Customs Act, valuation, compliance and accreditation guidelines. Knowledge of Warehousing procedures and regulations Knowledge of INCO-TERMS. Able to work under pressure. Team player but self- sufficient. Service and detail orientated. Must pay great attention to detail. Must have the ability to be proactive and prompt in decision making. Must have the ability to multitask. Must have good communication skills. Must keep abreast of changes in Customs matters and in the Industry. Driver’s license and own vehicle essential. Ab