About this role
Control Room Operator
About the job Control Room Operator
CONTROL ROOM OPERATOR
Location: South Africa
Industry: Security / Risk Management / Logistics Security
A leading security and risk management organisation is seeking a vigilant and professional Control Room Operator to support security operations, incident monitoring, and control room activities within a high-pressure operational environment.
This role is ideal for an individual with strong CCTV monitoring experience, incident management capability, and the ability to remain calm and composed while managing security-related events and operational communications.
The successful candidate will play a critical role in protecting people, resources, assets, and operations through proactive monitoring, incident response coordination, and security systems management.
THE ROLE
You will be responsible for monitoring CCTV and electronic security systems, responding to incidents, coordinating security responses, and ensuring compliance with company policies and security procedures.
The role combines CCTV monitoring, access control, incident reporting, communication coordination, operational monitoring, and security compliance within a control room environment.
CONTROL ROOM OPERATIONS & MONITORING
Monitoring CCTV and electronic security systems to identify incidents, suspicious activity, and operational deviations
Conducting camera functionality checks and ensuring all systems are operational and recording correctly
Reviewing footage integrity and reporting system malfunctions or discrepancies promptly
Monitoring perimeter and site intrusions, unauthorised access, and safety violations
Supporting operational and production monitoring through surveillance systems
INCIDENT RESPONSE & REPORTING
Responding to incident conditions and escalating issues appropriately
Coordinating response personnel and communicating incident updates effectively
Capturing and securing CCTV footage and incident evidence where required
Maintaining occurrence books, incident logs, and security reports accurately
Reporting security breaches, suspicious behaviour, and equipment failures immediately
ACCESS CONTROL & SECURITY ADMINISTRATION
Managing access control processes in line with company procedures
Managing keys and controlled equipment according to policy requirements
Monitoring and auditing access control points to ensure service quality and compliance
Restricting access to CCTV footage and ensuring authorised handling of recorded material
COMMUNICATION & COORDINATION
Handling incoming calls, radio communications, and operational messages professionally
Communicating calmly and effectively during incidents and emergencies
Coordinating with operational teams, technical support, and management
Supporting frontline communication and control room operational activities
COMPLIANCE, AUDIT & DATA PROTECTION
Ensuring compliance with security procedures, privacy legislation, and operational standards
Participating in audits and maintaining operational compliance within the control room
Ensuring secure handling and storage of CCTV footage and security information
Supporting data retention and evidential integrity requirements
TECHNICAL SUPPORT & SYSTEM MAINTENANCE
Conducting regular CCTV and system checks
Reporting equipment faults and coordinating maintenance requirements
Supporting technical troubleshooting and operational continuity
Ensuring system uptime and operational readiness
WHAT WE ARE LOOKING FOR
KEY REQUIREMENTS
-
Grade 12 / Matric
PSIRA Grade B certification
Previous experience in a control room or security monitoring role preferred
Familiarity with CCTV systems and related software
Strong attention to detail and observation skills
Excellent communication and reporting capability
Ability to work independently and within a team environment
WHY THIS ROLE
Opportunity to work within a professional security and risk management environment
Critical operational role supporting site and asset protection
Exposure to CCTV, incident management, and security operations
Opportunity to grow within a structured security operations environment
High-responsibility role with operational impact
Industry: Security / Risk Management / Logistics Security
Should you not be contacted within two weeks, please take it as unsuccessful.
Apply for Position
Or refer someone
Share
Line
X (Formerly Twitter)