Contract Renewals Manager, Upmarket - Dutch Speaking

Job title: Contract Renewals Manager, Upmarket - Dutch Speaking

About the Role

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot.

What You'll Do

• Own customer contract processes and renewals.
• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
• Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
• Maintain a target of ~42 calls per month.

What We're Looking For

• Fluency in English and Dutch.
• Experience with customer service and contract management.
• Negotiation or sales experience.
• Prior account management and/or customer retention experience.
• Passion for creating a great customer experience.
• Solve problems with curiosity and creativity.
• Seek to understand multiple perspectives in a situation.
• Strong negotiation and interpersonal problem-solving skills.
• Clear communication skills with the ability to effectively lead a phone conversation.
• Prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Compensation & Benefits

• Annual Cash Compensation Range: €65,300–€89,825 EUR.
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
• Eligible roles may include on-target annual bonus targets.
• HubSpot offers a range of benefits and perks to support employees.