About this role
Job title: Contract Renewals Manager, Upmarket - Dutch Speaking
About the Role
Join HubSpot as a Contract Renewals Manager, Upmarket - Dutch Speaking. You will own the contract renewal lifecycle for Upmarket customers, collaborating with Sales, Customer Success, and leadership to maximize customer value and renewal success. This remote role supports UK-based teams and offers flexible work arrangements.
What You'll Do
- Own customer contract processes and renewals.
- Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
- Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
- Call target in place of 42 a month.
What We're Looking For
- Fluency in English and Dutch
- Have experience with customer service and contract management
- Have negotiation or sales experience
- Have prior account management and/or customer retention experience
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Have healthy negotiation and interpersonal problem-solving skills
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion.