Contract Operations Analyst. - fixed term 12 month contract (maternity leave)

Contract Operations Analyst - fixed term for 12 months

SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time, delivered at the scale our enterprise customers’ demand.

The Contracts Operations Analyst will support SailPoint’s Contract Operations’ customer-facing team. This is a fantastic opportunity for the right candidate to assist in the growth and development of a critical back-end company function and to contribute to company year-end goals.

Roles and responsibilities

• Coordinating/allocating responses to internal and external partner requests for assistance with customer and partner agreements and other contract-related requests
• Managing the lifecycle of a variety of SailPoint templates such as: NDAs, Framework Customer Agreements, Software-as-a-Service (SaaS) Agreements, Schedules/Quotations to Customers, statements of work (SOWs), data protection agreements (DPAs), and transactional documents
• Assisting with the creation and distribution of Delivery Notices for SailPoint Offerings and Other Services
• Filing fully executed agreements with attributes identified and linked to customer and partner accounts
• Maintaining up-to-date account and contract data in Salesforce and contract lifecycle management (CLM) system
• Undertaking specific project management support, as needed

Minimum Requirements:

• 3+ years working in a SaaS company or commercial environment is preferred
• High aptitude for creative problem solving
• Strong ability to work and think independently
• Prior experience with Salesforce a must, quote to cash system (QTC) and CPQ processes preferred
• Excellent attention to detail – methodical, organized, and process driven
• Excellent communication skills – written and verbal
• Ability to deal with all levels of stakeholders and colleagues and to facilitate co-ordination of cross-functional teams
• Ability to manage multiple matters, under pressure and in line with Quarter-End and Year-End timescales

Path to success: Within 1 month:

• You will shadow team members to learn the SailPoint processes of contracting and workflow. You will review internal courses and resources to gain knowledge of how our sales teams work and engage with the Contracts team.

Within 3 months:

• You will be familiar with the Contracts team workflow and effectively triage requests through Salesforce and Outlook. You’ll be proficient in framings within the CLM tool and assist in iterations and updates of the CLM implementation. You’ll execute quotes in a timely fashion. You will have built relationships with the Deal Desk, Accounts and global Contracts teams.

Education

• Bachelor’s degree or global equivalent experience

Location

Fully remote role based in any UK city

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.