CONTRACT Guest Experience Lead | RIVER MARKET

Job title: CONTRACT Guest

Experience

• Lead | RIVER MARKET

• Location: Fort Lauderdale, Florida, United States

• Description & Responsibilities

• lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change and an equitable, inclusive, growth-focused environment for our people. The Guest

Experience

• Lead is part of the store leadership team and is responsible for delivering a quality in-store experience by providing technical product education and meeting the unique needs of each guest. The role drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. The Lead participates in team member performance evaluations, contributes to hiring decisions, and acts as Supervisor on Duty when leading the floor.

Core responsibilities include:

• Bring the guest experience framework to life on the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives product education and assistance when needed.
• Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Prepare for in-store readiness and maintain operational excellence during shifts.
• Open and close the store according to procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, onboarding, and training.
• Address team member performance with feedback, recognition, coaching, demonstrations, and hands-on experiences.
• Foster a respectful and inclusive team by building supportive working relationships and a fun, productive environment.

Job Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located. Must have the ability to travel to the assigned store with reliable transportation.

• Schedule/Availability: Work hours vary based on store needs. Shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak times or special events, early mornings or late nights/overnights may be required for some team members.

• Experience: At least 1 year in retail or customer experience (e.g., guest resolution, handling difficult conversations). Some experience in leading, mentoring, or delegating to others.

• Nice-to-have (not required)

• Education: High school diploma/GED/equivalent or higher.

• Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples include leading delegated tasks, mentoring or assisting peers).

• If applicable to Experiential stores with food/beverage service, food safety and/or liquor service certification.

• What We Look For

• Inclusion and Diversity: Creates and supports an inclusive environment that values differences.

• Integrity: Demonstrates honesty and ethical behavior.

• Guest

Experience

• Actively creates an inclusive, high-caliber experience and connection for every guest through the team.

• Leadership: Willingness and ability to lead, inspire, motivate, empower, develop, and direct others.

• Collaboration and Teamwork: Works well with others to achieve common goals; values diverse perspectives.

• Decision Making and Problem Solving: Uses logic and reasoning to evaluate options and make timely decisions.

• Adaptability/Agility: Handles uncertainty and changes priorities in a fast-paced environment.

• Interactive Communication: Communicates effectively and understands information when interacting with others.

• Work Context

• The role involves moving through a store with bright lights and loud music. It requires teamwork and may involve moving boxes up to 30 lbs. In Experiential stores with food/beverage service, there may be exposure to heat and use of industrial kitchen equipment.

• Compensation & Benefits

• Base pay range: 23.00 - 26.50 per hour, subject to location minimum wage.

• Target bonus: 2.00 per hour.

• Total target base pay range: 25.00 - 28.50 per hour.

• lululemon offers a pay-for-performance compensation philosophy and a comprehensive benefits package that may include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, employee discount, fitness and yoga classes, parental leave, development programs, mentorship opportunities, and leadership series. Eligibility requirements apply; benefits and incentives can change at any time.

• Equal Employment Opportunity

• lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, or any other protected status. Reasonable accommodation is available for qualified individuals with disabilities, upon request. If you would like individualized support, please contact the accommodations team. The company prohibits the use of AI tools during the interview process.