About this role
Contract Account Specialist
The Contract Account Specialist ensures the smooth execution service activities and the effective management of long-term service agreements. The role acts as a central operational link between customers, workshops, field engineers, and internal teams, ensuring that service delivery is timely, compliant, and aligned with Accelleron’s technical, safety, quality standards and Service Agreement Terms.
Key Responsibilities
Execute all maintenance agreements, both on a local and global basis:
- Communicate with our colleagues situated at workshops across the globe and our colleagues locally in order to arrange upcoming services of Accelleron and Non-Accelleron turbochargers
- Keep an open line of communication with all our customers (24/7) regarding the whole process of the overhauling of their TCs, cultivate a long-term relationship with them and provide them with relevant updates
- Ensure data quality and uphold OHS and Quality arrangements during service execution
- Coordinate with our Spare Parts Dept. regarding the spares needed for the completion of the overhauling of each turbocharger
- Provide customer with all relevant and required documentation and info for their arrangements toward collection and dispatch of the overhauled units
- Work closely with our Technical Advisor and Ops Manager on technical issues and process improvement
- Address technical issues and determine coverage from our side, customer’s side or HQ’s side
- Ensure proper service reporting, both for our customers and for us as Accelleron, on a local and delegated jobs level, by upholding our quality standards
- Rely on Maintenance Scheduler and other data to determine overhaul timeline
- Conduct monthly reviews with certain customers regarding pending cases
- Implement the most appropriate contract process on a local level and be respons