Continuous Improvement Management Expert - NORTAM

Job title: Continuous Improvement Management Expert - NORTAM

About the Role Join CEVA A&O Mexico as a Continuous Improvement Management Expert for the NORTAM region to drive operational excellence across our global transportation and logistics services. You will lead continuous improvement initiatives, analyse client supply chains, and collaborate with cross-functional teams to standardize processes and deliver sustainable value for customers.

What You'll Do

• Lead continuous improvement initiatives to streamline global transportation and freight forwarding operations, ensuring efficient and effective service delivery.
• Analyse customer internal and external supply chain processes to identify opportunities for process standardisation and operational enhancements aligned with CEVA’s strategic objectives.
• Manage and support customer relationship management efforts by collaborating closely with clients to understand their evolving business needs and offer tailored solutions that drive mutual growth.
• Utilise supply chain software and Transportation Management Systems to design solution frameworks, conduct system mappings, and develop comprehensive reports that inform decision-making.
• Coordinate cross-functional teams and stakeholders with strong leadership abilities, promoting clear communication and two-way engagement to foster a culture of collaboration and shared success.
• Apply project management principles and tools to oversee improvement projects from conception through execution, ensuring milestones are met within scope, time, and budget.
• Develop and deliver presentations, data visualisations, and reports using Microsoft Office Suite (Excel, Word, Visio, PowerPoint) to communicate findings and progress effectively across varied organisational levels.
• Apply critical situational analysis and decision-making skills to address challenges promptly and pragmatically, influencing outcomes that align with enterprise-wide goals.

What We're Looking For

• Equivalent of a Bachelor’s degree in Business Management, Logistics, Supply Chain Management, or a related field.
• Project management certification or demonstrable knowledge in project management methodologies.
• Extensive experience (over 5 years) in global transportation and freight forwarding, with a proven track record in customer relationship management and business development.
• In-depth familiarity with freight forwarding operations including customs procedures and documentation standards, ensuring compliance and operational accuracy.
• Strong proficiency in supply chain software tools, particularly Transportation Management Systems, with practical skills in data analysis, reporting, and solution design.
• Excellent leadership, communication, and interpersonal skills; ability to influence and coordinate across cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, Visio, PowerPoint) for analysis and communication.
• Ability to adapt to complex environments and align operational improvements with enterprise goals.