Contents Claim Coordinator

Contents Claims Coordinator – Virtual

Who We Are

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities:

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.

Qualifications

• Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process.

• Strong multitasking skills with the ability to collaborate effectively across teams throughout the day.

• Self-motivated and capable of maintaining high productivity in a remote work setting.

• Excellent written and verbal communication skills.

• Strong analytical, listening, and problem-solving abilities.

• Proven time management skills with the ability to meet tight deadlines.

• Experience resolving claims efficiently within defined service-level agreements.

• Ability to prioritize tasks and manage workload independently with strong attention to detail.

• Comfortable making sound decisions with minimal supervision.

• Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools.

• 1-3 years of customer service experience.

• Prior experience or knowledge in property and casualty claims is preferred but not required.

• Must have flexibility to work varied shifts, including late hours, based on business needs.

• Associate or bachelor's degree preferred; equivalent experience will be considered.

• It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills

• EQUAL OPPORTUNITY EMPLOYER

• The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.