Content Review Operations Manager

Content Review Operations Manager

Job Description

Job Summary

The Content Review Operations Manager is responsible for managing and executing the end-to-end medical, legal, and regulatory review processes for promotional or medical content within Genentech. This role ensures that content moves efficiently, compliantly, and transparently through the review cycle, supporting timely approvals and audit readiness. The role is critical to ensuring compliance with internal policies and external regulatory requirements while enabling speed to market for high-quality, approved content.

Key Responsibilities

• Develop and execute Content Review Operations plans aligned with compliance and product standards.

• Provide planning inputs and manage resource allocation to optimize content review processes.

• Lead content review processes such as Medical, Legal, Regulatory (MLR), ensuring compliance with SOPs and quality standards.

• Collaborate with content review teams to ensure regulatory compliance and leverage accelerator tools to expedite review processes.

• Manage material flow through content review, including submission validation, agenda preparation, review meeting facilitation, and follow-ups.

• Validate and steward content metadata and business rules in support of modular content product standards and in alignment with content campaign or above-campaign business needs.

• Provide informational resources on content systems and processes to training support teams; provide ongoing support and expectations for adapting to evolving content review standards.

• Identify and mitigate process gaps and risks, escalating issues as necessary; partner with content owners and partners to ensure processes and standards are followed.

• Develop and maintain audit trails and compliance documentation for all content assets.

• Support content review pull-through to improve operational outcomes and process efficiency.

• Prepare agendas and facilitate review meetings to ensure timely decisions and effective issue resolution.

• Comply with all laws, regulations, and policies that govern the conduct of Genentech operations.

• Who You Are

• Minimum Candidate Qualifications & Experience

• Bachelors degree, or equivalent experience.

• 5 years in roles partnering with a variety of stakeholders, 3 years of experience in professional roles focused on content/digital asset management, content or marketing operations, content review/approval, compliance, and/or governance.

• Experience using Veeva Vault PromoMats (VVPM), or similar tools, as the primary system for content/digital asset management and review/approval.

• Experience in healthcare, pharmaceutical, or biotech industries, or other highly regulated industries.

• Strong understanding of marketing and medical content lifecycles.

• Experience developing operational processes and leveraging technology to enhance efficiency and compliance.

• Excellent program management and advanced communication skills, with proven ability to collaborate with enterprise stakeholders across functions.

• Familiarity with digital content strategies and regulatory compliance in marketing.

• Experience with Microsoft Office tools (Excel, Teams, Word, SharePoint, and others)

• Additional Desired Candidate Qualifications & Experience

• Knowledge of creative development and print/distribution systems.

• In-depth knowledge of brand ecosystems and agency operations.

• Adaptive and agile mindset with a commitment to continuous process improvement.

• Pay Rate Range: 60-70/hr

• Equal Opportunity Employer

• We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.

• Fraud Alert

• Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain and not a domain with an alternative extension like .net, .org or .jobs.

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Location

Hicksville, New York

Category: Manufacturing

Type: Contract

Worksite: On-Site

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