Content Operations Specialist

Role

We are looking for a Content Operations Specialist to join our commissioning team in our London office.

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We’re a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN’s trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

The ideal candidate will have experience working at a fast-paced digital service company and an understanding of how to manage a workflow system for a large content creation team. You will be exceptional at tracking data and regularly providing reviews to Senior Commissioning Managers, Directors and wider teams when necessary.

Your time will be split across two key areas, though not limited to them:

Content plan support: Supporting the Senior Commissioning Managers and Directors who manage the content plan, helping to keep content delivery consistent and on schedule.

Innovation and change management: Identifying opportunities to improve how we work, and helping to create and embed new processes and ways of working across the business.

Working within the Commissioning Management team, you will liaise with all product verticals across WGSN, including Fashion, Beauty, Insight, Food and Drink, Sports and Outdoors, Interiors, Consumer Tech, and Insight and be responsible for maintaining processes between content creation, image management and marketing.

You will be proficient in workflows, skilled at producing analysis and presenting it to key stakeholders, and keen to learn and master our bespoke publishing systems. You will wear many hats while working in this dynamic and exciting role.

The team

This is a fantastic opportunity to join the diverse Commissioning Management team, which sits across all products at WGSN globally. The role involves working with teams across different regions and time zones, such as EMEA, LATAM, APAC and NAM. Working alongside other essential business functions such as content, editorial, marketing, design and data, we facilitate the creation of content across multiple industries and support the publishing workflow. You will work with some of the most creative experts in the industry, and every day will be different and exciting. You will be based in London and be part of the Commissioning team, made up of four other specialists who will support your development and help you grow in the role.

Key Accountabilities

Working alongside the Senior Commissioning Managers and Directors to strategically plan and manage a comprehensive content calendar, ensuring consistent and timely content delivery across all verticals, using the current Commissioning Management system

Monitoring output using in-house workflow systems, such as Jira and Smartsheet, and moving work between editors and analysts as required

Ensuring all staff have work delegated and logged in our content management system, and analysing team capacity

Aligning workflows across various parts of the business, including Media (Picture/Video), Design Studio, Marketing, Content, Editorial and Sales

Identifying opportunities to improve how we work and helping to design, pilot and embed new processes and workflow improvements across the business

Implementing and monitoring processes, ensuring absolute efficiency, and that teams clearly understand how the processes work

Learning and mastering our bespoke publishing systems, and supporting colleagues in using them

Contributing to overall objectives and being accountable for, and communicating specific content goals and KPIs

Collating data using key metrics to measure performance and efficiency across departments and individuals and presenting findings on a weekly, monthly and quarterly basis to the Senior Commissioning Managers and Directors

Managing budget logistics, including PO raising and invoicing on demand, maintaining our freelance portfolio and ensuring all contracts are up to date for the relevant regions across all products

Working on projects and creating documentation when required to showcase various business topics, using programmes such as Google Slides to build clear, concise presentations for the content team’s use

Onboarding new staff to our systems and workflows as required

This list is not exhaustive, and there may be other activities you are required to deliver.

Skills & experience

Ability to plan and manage a content calendar effectively

Project management skills, with the ability to manage multiple deadlines in a fast-paced environment

Strong organisational and communication skills, with the ability to identify gaps early on

Proficiency in workflow management, with experience using tools such as Jira and Smartsheet (or similar)

A willingness to learn and master bespoke publishing systems quickly

You will be knowledgeable in data analysis, able to produce clear reports and present your findings and recommendations to key stakeholders

Analytical mindset with strong attention to detail

Experience of, and a keen interest in, change management and process improvement, with the confidence to suggest, test and embed new ways of working

Confident in building relationships and communicating with stakeholders at all levels, including Leadership, Directors and Senior Managers

Experience working with global teams across different regions and time zones

Experience of budget administration, such as raising POs, invoicing and managing freelance contracts (or a willingness to learn)

Proficiency in Google Workspace, Slides and Sheets, for presentations and reporting

Ability to onboard and support colleagues in using systems and workflows

A practical understanding of how to use AI to enhance workflows, without over-relying on it or sacrificing human judgment

A keen interest in WGSN products, to think cross-divisionally and provide input on expanding data within our content offering

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

• 25 days of holiday per year - with an option to buy/ sell up to 5 days

• Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness

• Employee assistance programme, season ticket loans and cycle to work scheme

• Volunteering opportunities and charitable giving options

• Great learning and development opportunities.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

A Note for Applicants

We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.

A Note for Recruiters

Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.