Content Operations & Production Assistant

About Us

This role will work with a fast-growing digital media company focused on creating authentic, entertaining, and heartwarming short-form video content. Their portfolio of channels reaches millions of people across Instagram, TikTok, Facebook, and other social platforms.

We're looking for a highly organized, proactive, and social-media-savvy Content Operations & Production Assistant to support their growing team.

This is a hands-on role that combines social media management, content production, administrative support, and project coordination. The ideal candidate is someone who thrives in a fast-paced creative environment, enjoys wearing multiple hats, and takes pride in keeping things running smoothly.

Responsibilities

1. Social Media Publishing & Scheduling

• Manage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube.

• Ensure content is posted accurately and on time across all platforms.

• Prepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details.

• Maintain and update content calendars across four brands.

• Coordinate with editors and team members to ensure content is ready for publication.

• Monitor published posts and troubleshoot any publishing issues.

• Ensure sponsored content is published according to campaign requirements and deadlines.

2. Community Management & Engagement

• Manage daily community engagement across four social media brands.

• Proactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement.

• Respond to comments on content in each brand's established voice.

• Identify trending conversations and opportunities for meaningful engagement.

• Monitor audience feedback and flag notable comments, questions, or concerns.

• Help strengthen relationships with online communities through consistent, thoughtful engagement.

3. Content Production & Filming

• Assist with on-the-street filming and interviews throughout New York City.

• Support interviewers and production teams with equipment setup, audio checks, and filming logistics.

• Help identify and approach potential interview subjects when needed.

• Coordinate filming schedules, locations, and production needs.

• Assist with organizing, labeling, and uploading raw footage after shoots.

• Help troubleshoot basic production issues to ensure filming runs smoothly.

• Provide general hands-on support during shoots and special productions.

4. Reporting, Analytics & Administrative Support

• Collect, organize, and maintain social media performance data across all accounts.

• Track key metrics including views, engagement, follower growth, and content performance.

• Prepare regular performance reports and summaries for internal use, brand partners, and sponsors.

• Compile statistics and insights for sponsorship proposals, campaign recaps, and business presentations.

• Maintain accurate spreadsheets, trackers, and reporting documents.

• Assist with general administrative tasks and special projects as needed.

5. Communication & Project Coordination

• Help coordinate communication between internal team members, freelancers, interviewers, editors, and external partners.

• Serve as a point of contact to ensure projects and deliverables move forward efficiently.

• Follow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks.

• Assist with scheduling shoots, meetings, and other production-related activities.

• Track project progress and proactively flag delays or issues.

• Help ensure all parties have the information, assets, and resources needed to complete their work.

• Support day-to-day coordination across multiple brands and business initiatives.

Qualifications

• Required

• Strong familiarity with Instagram, TikTok, Facebook, and short-form video content.

• Excellent organizational skills and strong attention to detail.

• Strong written and verbal communication skills.

• Ability to manage multiple projects, deadlines, and responsibilities simultaneously.

• Proactive, dependable, and comfortable working independently.

• Comfortable working on the streets of NYC and interacting with people.

• Proficiency with Google Workspace, including Google Sheets, Docs, and Drive.

• Willingness to learn new tools, systems, and workflows.

• Ability to work full-time in person in New York City.

• Preferred

• Previous experience in social media management, content production, or a related role.

• Experience managing or publishing content across multiple social media accounts.

• Familiarity with social media analytics and reporting.

• Basic knowledge of video production equipment and filming techniques.

• Experience coordinating projects or working with creative teams.

• Familiarity with content scheduling and project management tools.

What We're Looking For

We're looking for someone who is:

• Proactive: Anticipates needs, takes initiative, and doesn't wait to be told what to do.

• Organized: Keeps track of multiple moving pieces and ensures nothing falls through the cracks.

• Detail-Oriented: Understands that small details matter, especially when managing content across multiple accounts.

• Resourceful: Can solve problems independently and figure things out when challenges arise.

• Adaptable: Comfortable switching between creative, administrative, and operational responsibilities.

• Collaborative: Communicates clearly and works well with different personalities and teams.

• Social-Media-Savvy: Genuinely understands internet culture, social platforms, and what makes content engaging.

What Success Looks Like

• Content is consistently published accurately and on schedule across all accounts.

• Social media communities receive consistent, thoughtful engagement.

• Filming days are organized, efficient, and well-supported.

• Performance statistics and reports are accurate, organized, and readily available.

• Communication between team members and external partners runs smoothly.

• Projects stay on track, deadlines are met, and outstanding tasks are proactively followed up on.

• Leadership can spend less time managing day-to-day logistics and more time focusing on creative direction and growing the business.

Why Join Us?

• Work directly with a fast-growing digital media company reaching millions of people worldwide.

• Gain hands-on experience across content production, social media operations, and brand partnerships.

• Be part of a small, creative, entrepreneurial team.

• Work on content that reaches and connects with people around the world.

• Opportunity to take on more responsibility and grow with the company.