About this role
About the Role Valce Talent Solutions is seeking a detail-oriented Content Moderator / Content Analyst / Trust & Safety Specialist to help ensure digital platforms remain safe, engaging, and compliant for millions of users worldwide. This on-site role is based in Guadalajara, Mexico. What You'll Do
- Review and moderate user-generated content (text, images, videos) across digital platforms
- Identify and take action on inappropriate, offensive, or non-compliant content
- Apply community guidelines, policies, and compliance standards
- Escalate sensitive or complex cases to appropriate teams (Quality, Policy, Legal)
- Maintain accuracy and productivity aligned with KPIs and SLAs
- Analyze content trends, user behavior, and patterns
- Collaborate with cross-functional teams such as QA, Customer Support, and Operations
- Ensure documentation and reporting of moderation actions What We're Looking For
- 1–2 years in: Content moderation; customer service / BPO / Call Center; Quality Analyst / QA / Content Auditor; Social Media / Digital Content / Community Management
- Strong attention to detail
- Critical thinking and decision-making
- Ability to work in a high-volume / fast-paced environment
- Strong written communication skills (English preferred)
- Ability to apply guidelines and policies consistently
- Basic computer skills (MS Office, digital tools, platforms) Nice to Have
- Experience in Trust & Safety / Content Review / Risk Analysis
- Background in digital media, journalism, or social networks
- Familiarity with community guidelines, online safety standards, policy enforcement processes Compensation & Benefits
- Location: Guadalajara, Jalisco, on-site
- Not disclosed in posting; training and support will be provided; opportunities for growth in QA, analytics, and digital compliance
- Collaboration with global clients and a supportive team culture