About this role
About the Role We are seeking a dynamic, forward‑thinking Content Automation and Gen AI – Engagement Lead for Pharmaceutical and Life Sciences to join our Content practice. This leader will play a key role in shaping how clients leverage AI to modernize content operations, improve workflows, and adopt next‑generation marketing and content technologies. The ideal candidate brings Pharma/Life Sciences industry expertise, along with a blend of in‑house agency OR content studio experience, Generative AI fluency, consulting experience, client delivery leadership, and a strong understanding of content operations at scale. This is not an AI engineering role. It is a client‑facing role for someone who can translate AI capabilities into business‑ready solutions and confidently guide teams and senior stakeholders within complex, regulated client environments. As a Manager, you will serve as a strategic advisor—leading components of solution development and playing a hands‑on role in delivering tailored, high‑impact client solutions for Pharma/Life Sciences clients. What You'll Do
- Serve as a trusted advisor and primary engagement lead for Pharmaceutical and Life Sciences clients, translating GenAI concepts into clear, actionable recommendations.
- Lead and support delivery of content automation and GenAI initiatives—including pilots, POCs, and scaled implementations—within Pharma/Life Sciences marketing, medical, and content operations.
- Partner closely with near‑shore and offshore teams to enable delivery, optimize ways of working, and drive transformation outcomes for regulated content environments.
- Identify opportunities to expand GenAI‑enabled content and marketing solutions within existing and new Pharma/Life Sciences client accounts.
- Support business development efforts related to Pharma/Life Sciences engagements, including RFP responses, proposal development, solutioning, and case studies.
- Contribute to thought leadership, client workshops, and strategic planning discussions focused on content transformation in Pharma and Life Sciences. What We're Looking For
- 7+ years of client engagement and delivery experience in an in‑house agency or content studio model supporting Pharmaceutical or Life Sciences clients, including: Hands‑on experience evaluating and applying content automation or AI tools in real‑world, regulated business contexts.
- Experience delivering GenAI pilots or POCs (not necessarily as a technical builder).
- Strong understanding of AI and GenAI fundamentals (LLMs, and related technologies).