Content and Campaigns Manager

Content and Campaigns Manager

International Facilities Services

Umhlanga, KwaZulu-Natal

Permanent

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Posted 22 October 2026

• Closing Date 13 November 2026

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Job Details

Division South Africa

Business Unit Business Development - NR

Minimum experience Not Applicable

Company primary industry Facilities Services

Job functional area Business Development

Job Description

Purpose of the Role

• To develop, coordinate and execute integrated marketing and communications campaigns, content and initiatives that strengthen the IFS Brand, support delivery of the Group's five-year growth strategy, enhance employee engagement and reinforce the Group's values and culture across all operations, under the direction of the Chief Growth Officer.
• To translate the Group's strategic objectives into meaningful internal and external communication campaigns that create a consistent Brand experience for employees, clients, suppliers and the market.
• To act as custodian of the IFS Brand and Corporate Identity, ensuring all communication, campaigns and marketing material align with approved Brand standards and strategic messaging, and represent IFS in the market as one of quality and service delivery, maintained through Brand audits conducted jointly with Operations.
• To facilitate collaboration across all departments and regions to embed the IFS culture and values, including service delivery, accountability, financial acumen and a family-oriented working environment, through communication, storytelling, campaigns, recognition initiatives and employee engagement programmes, in support of staff retention and training and development outcomes.
• To provide marketing and communications support to Group functional heads, including Finance, Operations, Sourcing, Quality, Health, Safety and Environment (QHSE), and Sustainability/ESG, in support of their respective priorities across the Group's African operations.
• To develop and localise content for all African countries in which IFS operates, considering relevant vernacular languages, cultural nuances and traditions.
• To source and manage marketing and creative agencies within an annual budget, set by the incumbent and actively managed monthly, in support of continued growth in Brand equity and digital footprint.

Key Responsibilities

• 1. Growth Strategy Execution and Campaign Delivery

• Execute Group campaign plans in line with the five-year growth strategy and priorities set by the Chief Growth Officer.

• Translate approved Group strategic initiatives into integrated communication and marketing campaigns.

• Coordinate the execution of campaigns across all business functions and operating regions, in conjunction with business department heads.

• Develop project plans, communication schedules and campaign timelines.

• Measure campaign effectiveness and recommend improvements based on analytics and stakeholder feedback.

• Ensure campaigns are delivered on time, within budget and in line with agreed objectives.

• 2. Support to Functional Heads

• Partner with the Head of Finance to support communication relating to financial performance, growth and investment.

• Partner with Operations to support service delivery, mobilisation and client-facing communication.

• Partner with Sourcing to support supplier and procurement communication material.

• Partner with QHSE to support safety, health and quality communication campaigns across all sites.

• Partner with Sustainability/ESG to support environmental, social and governance communication and reporting.

• Agree an annual schedule of support with each Group Head and report progress to the Chief Growth Officer.

• 3. Culture, Values and Employee Engagement

• Develop and coordinate communication initiatives that reinforce the IFS culture pillars of service delivery, accountability, financial acumen and a family-oriented working environment.

• Facilitate cross-functional campaigns that support employee engagement, recognition, wellbeing and organisational change.

• Link communication and engagement initiatives to measurable staff retention and training and development outcomes.

• Coordinate campaigns that recognise operational successes, employee achievements and business milestones.

• Support initiatives that strengthen employee connection across countries, business units and support functions.

• Coordinate Group recognition campaigns and internal awards programmes.

• Facilitate storytelling that demonstrates the IFS values in practice.

• 4. Internal Communication

• Manage the annual internal communication calendar in line with Group priorities.

• Coordinate leadership communication across the Group.

• Oversee production of newsletters, announcements, presentations and employee communication material.

• Ensure consistent messaging across all departments and countries.

• Support the communication requirements of the Executive Committee and the Chief Growth Officer.

• Coordinate communication during organisational change and strategic initiatives.

• 5. Brand and External Communication

• Execute marketing initiatives that support the Group growth strategy.

• Coordinate external communication campaigns across digital and traditional platforms.

• Develop client-facing communication material, including brochures, presentations and case studies, reflecting IFS's hospitality-oriented service delivery at mine-site operations.

• Coordinate media releases and corporate announcements.

• Support Business Development with communication material for bids, presentations and client engagement.

• Coordinate communication relating to new contract mobilisations and significant business achievements.

• Monitor Brand reputation and market sentiment.

• 6. Content Development and Pan-African Localisation

• Develop and maintain the annual Group content strategy and content calendar.

• Produce written, visual and multimedia content of a consistently high standard.

• Write and edit copy across all communication platforms.

• Develop a localisation approach for content across all African countries of operation, accounting for vernacular languages, cultural nuances and traditions.

• Coordinate translation and cultural review of content by country prior to publication.

• Coordinate photography and videography reflective of local context.

• Maintain a central repository of approved marketing collateral and communication resources.

• 7. Digital Marketing and Brand Equity

• Manage the IFS website and coordinate content updates and improvements.

• Manage the Group's social media platforms.

• Execute digital campaigns supporting recruitment, business development and Brand awareness.

• Monitor website traffic, SEO and digital analytics, and recommend improvements to digital engagement.

• Support continued growth in Brand equity and digital footprint across all platforms.

• Coordinate external digital marketing service providers.

• 8. Brand Governance and Standards Audits

• Maintain the integrity of the IFS Brand across all communication channels.

• Ensure all communication complies with approved Brand guidelines.

• Maintain Brand standards, templates and communication frameworks.

• Review marketing collateral prior to publication.

• Develop and conduct periodic Brand audits jointly with Operations to confirm adherence to service quality and delivery standards.

• Protect the integrity of corporate logos, imagery and messaging.

• 9. Events and Corporate Campaigns

• Coordinate communication support for exhibitions, conferences, client events and internal functions.

• Brief and manage the development of promotional material for corporate events.

• Coordinate event branding.

• Manage communication before, during and after events.

• Capture and publish event content across relevant communication platforms.

• 10. Agency Management and Budget Accountability

• Manage relationships with marketing agencies, designers, printers, photographers, videographers and digital suppliers.

• Source and coordinate suppliers to ensure quality and delivery standards are met.

• Set the annual marketing and communications budget for approval and manage it monthly.

• Report monthly on budget performance against plan, with variance commentary.

• Build effective relationships with regional management teams.

• 11. Reporting and Continuous Improvement

• Produce monthly and quarterly communication reports for the Chief Growth Officer.

• Measure campaign performance against agreed objectives.

• Report on website analytics, social media performance and communication effectiveness.

• Monitor Brand awareness, Brand equity and engagement.

• Recommend continuous improvements to communication and campaign effectiveness.

• 12. Team Management

• Lead and develop staff in accordance with relevant labour legislation.

• Monitor staff performance and provi