About this role
Job title: Contact Centre Agent
Kennedia Consulting 1
Experience
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1 - 3 years
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Industry
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Customer Services/representatives
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Employment Type
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Full time
Job Summary
Location: Oniru, Lagos Salary: ₦101,000 Employment Type: Full-Time
We are seeking a customer-focused Contact Centre Agent to manage customer interactions, resolve inquiries, and deliver excellent service across all communication channels.
Responsibilities
- Handle inbound and outbound customer calls
- Provide accurate information on products and services
- Resolve complaints and escalate when necessary
- Maintain proper records of customer interactions
- Follow up to ensure customer satisfaction
- Meet assigned service and performance targets
Requirements
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BSc (Minimum of 2:2)
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Maximum age: 26 years
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Strong communication and interpersonal skills
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Good problem-solving ability
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Ability to work in a fast-paced environment
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Basic computer proficiency
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Salary - N101,000
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Application Deadline - 31st Dec, 2026