About this role
View Jobs at Mogo Finance
Posted: Oct 19, 2026
Deadline: Not specified
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We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
We have more than 6 years’ experience providing fin...
Contact Center Solutions Specialist
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 2 years
- Location Nairobi
- Job Field Customer Care, Success and Service
Requirements
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1.5 to 2+ years hands-on with any production contact-center or VoIP platform (Genesys, Avaya, Asterisk, FreeSWITCH, 3CX, Twilio, VICIdial, Five9, Cisco, Webitel or similar).
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Has built or modified IVR/call-routing logic with variables and conditions; comfortable reading JSON.
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Has configured queues, agents/skills and at least one dialing mode in production, and can explain retry logic and core campaign metrics (answer rate, abandonment, contact rate).
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Working SIP basics for diagnosis: can describe a call setup and interpret common 4xx/5xx responses in a trunk context.
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REST API basics: can build and test a request, read the response, and follow a failing integration across systems.
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Careful change discipline: tests first, documents changes, no undocumented edits in production.
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Clear written English for documentation and evidence-based escalations.
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Willingness to be trained on Webitel and to work within a defined scope under the hiring manager’s technical direction.
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